Contact Centre Tutor Assessor

KM Education Recruitment Ltd; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Contact Centre Tutor Assessor to deliver pre-employment qualifications primarily online, with occasional classroom sessions. The ideal candidate must hold a teaching qualification and be flexible in travel. You should possess experience in vocational training and a background in Call Centre settings. This full-time, permanent position offers a salary up to £35,000 plus bonus potential.

Qualifications

• Must hold a recognised Teaching qualification (PTLLS/AET or equivalent/above).
• Hold OR be willing to work toward an Assessors award.
• Experience of delivering vocational training / qualifications to learners.
• Experience of working within a Call Centre / Contact Centre setting.

Responsibilities

• Deliver accredited pre-employment qualifications in Contact Centre and Customer Service.
• Manage your diary efficiently.
• Embed Maths, English and ICT skills into your delivery.
• Develop tailored training/workshops.

Skills

Experience of delivering vocational training

Experience working in a Call Centre

IT literate

Flexibility with travel

Education

Recognised Teaching qualification (PTLLS/AET)

Assessors award

Job description

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title: Contact Centre Tutor Assessor

Location: Remote online delivery – Must be flexible with occasional face-to-face classroom-based delivery (expenses fully funded)

Salary: up to £35,000 + bonus potential

Type: Full Time, Permanent

Essential Criteria:

• Must hold a recognised Teaching qualification (PTLLS/AET or equivalent/above).
• Hold OR be willing to work toward an Assessors award.
• Experience of delivering vocational training / qualifications to learners – online OR face to face in a group setting.
• Experience of working within a Call Centre / Contact Centre setting
• IT literate
• Full clean driving licence and own vehicle.
• Must be flexible with travel.

Duties:

• To deliver accredited pre-employment qualifications in Contact Centre and Customer Service at Levels 1 and 2, to learners predominantly on a remote online basis with occasional classroom based delivery.
• Managing your diary efficiently to ensure timely assessments and reviews are conducted.
• Embed Maths, English and ICT skills into your delivery.
• Develop tailored training/workshops and adopt a more personalised approach for individuals requiring more support.
• Support, advise and motivate learners.

Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.