Contact Centre Team Leader - Growth, Coaching & Healthcare

Red Dot Search UK Limited; Manchester; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking a Team Manager for their Contact Centre in Manchester. In this full-time role, you will lead a team of advisors supporting a major tech brand. Responsibilities include coaching, setting performance goals, and managing escalations. The ideal candidate will have strong leadership and coaching skills, and enjoy developing others. The position offers a salary of £32,500 - £35,000 along with BUPA Medical & Dental, life cover, and a wellbeing-focused culture.

Benefits

BUPA Medical & Dental

Life cover

Income protection

Pension

Wellbeing-focused culture

Clear internal development routes

Qualifications

• Proven experience in leading teams in a contact centre environment.
• Ability to analyze performance trends and drive improvement.
• Skills in coaching and developing team members.

Responsibilities

• Coaching and developing a contact centre team.
• Setting goals and helping your advisors hit them.
• Managing escalations and spotting performance trends.
• Turning insights into clear actions.
• Supporting the operation through a period of transition.

Skills

People leadership experience

Coaching and performance management skills

Confident problem solver

Analytical approach

Enjoy developing others

Job description

A leading recruitment firm is seeking a Team Manager for their Contact Centre in Manchester. In this full-time role, you will lead a team of advisors supporting a major tech brand. Responsibilities include coaching, setting performance goals, and managing escalations. The ideal candidate will have strong leadership and coaching skills, and enjoy developing others. The position offers a salary of £32,500 - £35,000 along with BUPA Medical & Dental, life cover, and a wellbeing-focused culture.