Contact Centre Apprentice: Start Your Fintech Career

Castle Trust Bank; Basingstoke; On-site; GBP 24,000; Full time

Job summary

A leading fintech challenger bank is offering an apprenticeship for a Contact Centre Associate in Basingstoke. The successful candidate will provide exceptional telephone and email service to customers regarding savings and retail finance. Candidates must have at least 3 GCSEs including Maths and English and demonstrate excellent communication skills. The role offers a competitive salary of £23,810 per annum, along with various benefits including a pension scheme, performance-related bonus, and annual leave for volunteering.

Benefits

Competitive salary

Annual performance-related bonus

Generous contributory pension scheme

Life assurance

25 days annual leave (plus bank holidays)

Extra day paid annual leave for Volunteering

Healthcare benefits

Free eye test vouchers

Discounted gym membership

Season ticket travel loans

Qualifications

• Ability to communicate effectively with customers.
• Desire to learn and develop in a dynamic environment.
• High standard of written communication required.

Responsibilities

• Provide exceptional service to customers via telephone and email.
• Support customers with queries about Savings and retail finance.
• Manage customer communication through various channels.

Skills

Excellent verbal and written communication skills

Confidence using computer systems

Attention to detail

Time management

Problem-solving skills

Education

Minimum of 3 GCSEs including Maths & English (Grade C/4 or above)

Job description

A leading fintech challenger bank is offering an apprenticeship for a Contact Centre Associate in Basingstoke. The successful candidate will provide exceptional telephone and email service to customers regarding savings and retail finance. Candidates must have at least 3 GCSEs including Maths and English and demonstrate excellent communication skills. The role offers a competitive salary of £23,810 per annum, along with various benefits including a pension scheme, performance-related bonus, and annual leave for volunteering.