Consultant – CX Strategy & Digital Transformation

Templeton & Partners - Innovative & Inclusive Hiring Solutions; England; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading digital consultancy in the UK is seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. The role involves leading customer research, analysing end-to-end journeys, and building transformation roadmaps. Candidates should have over 5 years of consulting experience and a passion for digital innovation. This position offers exposure to international projects and a chance for career progression in a dynamic environment.

Qualifications

• 5+ years' consulting experience in digital strategy or transformation.
• Experience with AI, CX technology, and enterprise solutions.
• Strong ability to simplify complex problems.

Responsibilities

• Lead customer research and journey mapping activities.
• Analyse customer journeys for optimisation opportunities.
• Build CX transformation roadmaps and business cases.

Skills

Digital strategy

CX transformation

Change consulting

Stakeholder management

Communication skills

AI and digital products

Tools

Data platforms

CX technology stacks

Job description

A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.

If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.

What You’ll Do

As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will:

• Lead customer research, journey mapping, workshops, and requirements gathering
• Analyse end-to-end customer journeys and identify opportunities for optimisation
• Build CX transformation roadmaps and business cases linked to measurable outcomes
• Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions
• Keep programmes on track while influencing senior stakeholders across business and technology
• Translate qualitative and quantitative insights into clear recommendations and specifications
• Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas
• Contribute to thought leadership, go-to-market strategy, and internal capability building

Why This Role Stands Out

• A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda
• Exposure to international work, including collaboration with teams globally
• Hands‑on involvement in CX strategy, digital innovation, and technology evaluation
• Clear progression into broader consulting and business development responsibilities
• Continuous learning, industry events, and the ability to directly shape a developing practice

What We’re Looking For

• 5+ years’ consulting experience (digital strategy, CX, transformation, or change)
• Experience in data platforms, AI, CX tech, enterprise solutions, or digital products
• Ability to simplify complex problems and present compelling recommendations
• Strong stakeholder management and communication skills
• A client‑first mindset with comfort engaging senior executives
• Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes
• Preferred:
• Exposure to Agile, digital product ownership or CX technology stacks

If you’re passionate about customer experience, digital innovation and strategic transformation, and want to build your career in a dynamic consultancy environment, we’d love to speak with you.

Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start:

[e-mail]

Digital Transformation Strategy Consultant • London Area, United Kingdom, United Kingdom