Consultancy Coordinator

MAD HR; England; Hybrid; GBP 25,000; Full time

Job summary

A leading HR consultancy is seeking a full-time Consultancy Coordinator in Ipswich, Suffolk, to provide administrative support across HR Operations and Learning & Development teams. Responsibilities include coordinating workshops, monitoring client satisfaction, and supporting consultants with documentation. The ideal candidate is organized, proactive, and has strong communication skills, alongside proficiency in Microsoft Office. The role offers a competitive salary and a range of benefits, including healthcare and pension.

Benefits

Competitive Salary

33 days holiday including Bank Holidays

Contributory pension scheme

Employee healthcare and life cover

Qualifications

• Experience with HR, L&D, consultancy support, or coordinating programmes is highly desirable.
• Strong ability to monitor client satisfaction and interpret feedback.

Responsibilities

• Manage busy calendars of workshops, coaching sessions, and client meetings.
• Coordinate consultancy and learning activities ensuring smooth delivery.
• Support clients and consultants with documentation and training materials.

Skills

Organizational skills

Detail-oriented

Excellent communication skills

Interpersonal skills

IT proficiency (Microsoft Office)

Job description

Consultancy Coordinator

MAD-HR is seeking a full-time, permanent Consultancy Coordinator to join the team in Ipswich, Suffolk, working hybrid. Providing support across the HR Operations and the Learning and Development team, ensuring all activity is well organised, professionally delivered, and consistently on-brand and following up with clients and delegates.

Why MAD-HR:

MAD-HR is a trusted provider of HR consultancy and learning solutions. We pride ourselves on delivering professional, client-focused services that make a tangible difference to organisations and individuals. You will be joining a collaborative and supportive team that values quality, efficiency, and continuous improvement.

Fantastic company benefits include:

• Competitive Salary: £25,000 per annum
• Holiday: 33 days including Bank Holidays
• Pension: Contributory scheme, auto-enrolment applies
• Employee extras such as: Healthcare and life cover + more!

About the role:

As a Consultancy Coordinator, you will provide essential administrative and coordination support. You will manage busy calendars of workshops, coaching sessions, leadership programmes, and client meetings, supporting consultants with documentation, training materials, and client communications. Working hours are 9am 5pm, with some flexibility for networking and events.

Main Duties and Responsibilities:

• Coordinate consultancy and learning activities, including workshops, coaching sessions, and leadership programmes, ensuring smooth delivery.
• Support consultants with preparation, formatting, proofing, and version control of client packs, policy documents, and workshop materials.
• Monitor client satisfaction, collate and interpret feedback, and support service improvement initiatives.
• Act as a professional point of contact for clients, building strong relationships and ensuring engagement.
• Maintain accurate records, assist with reporting, and support operational and administrative tasks across HR Operations and L&D teams.

About you:

You are organized, detail-focused, and confident working in a fast-paced, dual-team environment. You should be proactive, able to prioritise multiple tasks, and have excellent communication and interpersonal skills. Strong IT proficiency, particularly in Microsoft Office, is essential, along with the ability to interpret data and monitor client satisfaction. Previous experience in HR, L&D, consultancy support, or coordinating programmes is highly desirable. You will need to have access to your own car to travel to clients and events.

If you have the relevant skills and experience for this role and would like to be considered, please apply by submitting an up-to-date CV. We look forward to hearing from you.

If you require any reasonable adjustments or information in an alternative format, please let us know as soon as possible.