Construction Claims Coordinator

Confidential; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

Confidential, a well-established, family-run construction business based in Leatherhead, Surrey, is seeking a Claims Administrator to join its team. This office-based role involves handling administrative tasks and customer service for insurance-related residential and commercial repairs, coordinating with insurers, loss adjustors, contractors and suppliers.

You will work closely with Contract Managers, stay organised in a fast-paced environment, and manage multiple projects simultaneously.

Qualifications

• Experience in administration, customer service, or claims-related roles.
• Highly organized with excellent attention to detail.
• Confident communicating with clients by telephone and email.
• Professional and approachable manner.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• IT literate and able to learn new systems.
• Experience using CRM systems advantageous.
• Ability to work effectively as part of a busy team.

Responsibilities

• Respond to emails and enquiries from clients, insurers, and stakeholders.
• Communicate confidently with clients by telephone and email.
• Provide regular updates to clients on project progress.
• Liaise with loss adjustors, insurers, contractors and suppliers.
• Provide day-to-day administrative support to Contract Managers.
• Monitor multiple live construction and insurance repair projects.
• Maintain and update multiple CRM systems.
• Keep project databases and records accurate and up to date.
• Monitor outstanding issues and upcoming deadlines.
• Ensure Contract Managers are kept informed of important updates.
• Support the wider team with general administrative duties as required.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Professionalism

Tools

CRM systems

Job description

Confidential, a well-established, family-run construction business based in Leatherhead, Surrey, is seeking a Claims Administrator to join its team. This office-based role involves handling administrative tasks and customer service for insurance-related residential and commercial repairs, coordinating with insurers, loss adjustors, contractors and suppliers.

You will work closely with Contract Managers, stay organised in a fast-paced environment, and manage multiple projects simultaneously.