Claims Administrator

Bennett and Game Recruitment LTD; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Permanent, full-time position

Office-based role

Career development opportunities

Job summary

Bennett and Game Recruitment LTD is seeking a Claims Administrator for a well-established, family-run construction business in Leatherhead, Surrey. The role is office-based with a salary of £25,000–£30,000.

You will handle client communications by phone and email, support Contract Managers, and manage multiple projects and CRM records to keep everyone informed and on track.

Qualifications

• Previous experience within an administration, customer service or claims-related role.

Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders.

Skills

Organisation

Communication

CRM familiarity

Customer service

Attention to detail

Team player

Tools

CRM systems

Job description

Job Title: Claims Administrator

Salary: £25,000 - £30,000

Location: Leatherhead, Surrey (Office-Based)

Job Overview

An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.

The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.

Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.

Job Requirements

• Previous experience within an administration, customer service or claims-related role
• Highly organised with excellent attention to detail
• Confident communicating with clients by telephone and email
• Professional and approachable manner
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skillsIT literate and confident learning new systems
• Experience using CRM systems advantageous
• Ability to work effectively as part of a busy team

Salary & Benefits

• Salary: £25,000 - £30,000
• Permanent, full-time position
• Office-based role in Leatherhead, Surrey
• Opportunity to join an established family-run construction business
• Supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progress
• Liaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required