Claims Administrator

Bennett and Game Recruitment LTD; Fetcham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Bennett and Game Recruitment LTD is recruiting for a Claims Administrator to join an established family-run construction business in Leatherhead, Surrey. The role focuses on handling insurance-related repairs, coordinating with clients, insurers and contractors to keep projects on track.

The successful candidate will be highly organised, able to manage multiple projects and communicate confidently by phone and email, supporting Contract Managers in daily administrative tasks and ensuring

Qualifications

• Previous experience in administration, customer service or claims-related role.
• Highly organised with excellent attention to detail.
• Confident communicating with clients by telephone and email.
• Professional and approachable manner.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• IT literate and confident learning new systems.
• Experience using CRM systems advantageous.
• Ability to work effectively as part of a busy team.

Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progressLiaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required

Skills

Customer service

Administration

CRM software

Communication

Multitasking

IT literacy

Tools

CRM systems

Job description

Job Title: Claims Administrator

Salary: 25,000 - 30,000

Location: Leatherhead, Surrey (Office-Based)

Job Overview

An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.

The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.

Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.

Job Requirements

• Previous experience within an administration, customer service or claims-related role
• Highly organised with excellent attention to detail
• Confident communicating with clients by telephone and email
• Professional and approachable manner
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills
• IT literate and confident learning new systems
• Experience using CRM systems advantageous
• Ability to work effectively as part of a busy team

Salary & Benefits

• Salary: 25,000 - 30,000
• Permanent, full-time position
• Office-based role in Leatherhead, Surrey
• Opportunity to join an established family-run construction business
• Supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progressLiaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required