Insurance Claims Coordinator

Time Appointments Ltd; Essex; On-site; GBP 22,000 - 30,000; Full time

Job summary

Time Appointments Ltd in the United Kingdom is seeking an Insurance Claims Coordinator to join our growing property and insurance services team. You will manage a varied caseload, coordinate with local authorities, solicitors, contractors and policyholders, and ensure cases progress efficiently against deadlines and KPIs.

The ideal candidate will be organised, proactive and communicative, with experience in claims administration and office support, delivering accurate records and high-quality

Qualifications

• Experience in claims administration within insurance or property services.
• Strong organisational skills and attention to detail.
• Ability to prioritise and communicate with stakeholders.

Responsibilities

• Manage an allocated caseload from initial instruction through to completion.
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within timescales and KPIs.
• Handle inbound and outbound telephone calls and respond to enquiries via email.
• Liaise professionally with third parties including local authorities, solicitors, contractors, policyholders and the public.
• Coordinate the delivery of services and products per client requirements and standards.
• Maintain accurate records of communications, documentation and case activity.
• Monitor case progress and resolve issues or delays.
• Support quality assurance processes to ensure high standards of service.
• Raise invoices and assist with checking, proofing and issue of final reports.
• Work collaboratively with colleagues and external stakeholders to achieve successful outcomes.
• Ensure all work is completed accurately and professionally.

Skills

Claims admin

Insurance

Property services

Loss adjusting

Surveying support

Office admin

Attention to detail

Communication

Job description

A fantastic opportunity has arisen for an organised, proactive and customer-focused Insurance Claims Coordinator to join a growing specialist team operating within the property and insurance services sector.

This is an ideal opportunity for someone with experience in claims administration, insurance, property services, loss adjusting, surveying support or general office administration who is looking to develop their career within a fast-paced, professional environment.

The successful candidate will be highly organised, confident communicating with a range of people and comfortable managing multiple priorities while maintaining excellent attention to detail.

You will be responsible for managing a varied caseload, coordinating activities between multiple stakeholders and ensuring cases progress efficiently, accurately and within agreed service levels.

Key Duties & Responsibilities:

• Manage an allocated caseload from initial instruction through to completion
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within agreed timescales and KPIs
• Handle inbound and outbound telephone calls and respond to enquiries via email.
• Liaise professionally with a range of third parties, including local authorities, tree officers, solicitors, contractors, policyholders and members of the public
• Coordinate the delivery of services and products in line with client requirements and established standards
• Maintain accurate and comprehensive records of communications, documentation and case activity
• Monitor case progress and proactively identify and resolve issues or delays
• Support quality assurance processes to ensure consistently high standards of service and customer satisfaction
• Raise invoices and assist with the checking, proofing and issue of final reports
• Work collaboratively with colleagues and external stakeholders to achieve successful case outcomes
• Ensure all work is completed accurately, professionally and in accordance with required procedures

If you're looking for your next opportunity in claims, insurance, property or professional services, we'd be keen to hear from you.