Claims Administrator

Bennett & Game Recruitment Ltd.; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Office-based role in Leatherhead

Supportive working environment

Career development opportunities

Job summary

Bennett & Game Recruitment Ltd. is seeking a Claims Administrator for a family-run construction business in Leatherhead, Surrey.

This permanent, full-time role is office-based and focuses on handling administration, customer service and claims coordination across insurers, loss adjustors, contractors and suppliers. You will work with Contract Managers to keep projects on track, manage multiple priorities, and maintain CRM records while delivering clear, timely updates to clients.

Qualifications

• Experience in administration, customer service or claims-related roles.
• Strong organisation and attention to detail.
• Excellent verbal and written communication.

Responsibilities

• Respond to emails and enquiries from clients and stakeholders.
• Communicate confidently with clients by telephone and email.
• Provide regular updates to clients regarding project progress.
• Liaise with insurers, loss adjustors, contractors and suppliers.
• Provide day-to-day administrative support to Contract Managers.
• Maintain and update CRM records and project databases.
• Track outstanding issues and upcoming deadlines.

Skills

Administration

Customer service

Communication skills

CRM systems

Multitasking

IT literacy

Education

No formal education stated

Tools

CRM systems

Job description

Job Title: Claims AdministratorSalary: £25,000 - £30,000Location: Leatherhead, Surrey (Office-Based)

Job Overview

An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.

Job Requirements

• Previous experience within an administration, customer service or claims-related role
• Highly organised with excellent attention to detail
• Confident communicating with clients by telephone and email
• Professional and approachable manner
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills
• IT literate and confident learning new systems
• Experience using CRM systems advantageous
• Ability to work effectively as part of a busy team

Salary & Benefits

• Salary: £25,000 - £30,000
• Permanent, full-time position
• Office-based role in Leatherhead, Surrey
• Opportunity to join an established family-run construction business
• Supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progress
• Liaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required