Insurance Claims Coordinator

Confidential; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

Confidential is seeking an organised, proactive Insurance Claims Coordinator to join a growing specialist team within property and insurance services. The role suits candidates with claims administration or insurance experience, who can manage multiple priorities in a fast-paced, professional environment.

The successful candidate will coordinate activities between stakeholders, ensure cases progress efficiently and maintain meticulous records, while delivering high standards of customer service.

Qualifications

• Experience in claims administration or insurance indispensable.
• Experience in property services or loss adjusting is advantageous.
• Strong organi sational skills and attention to detail required.

Responsibilities

• Manage an allocated caseload from initial instruction through to completion.
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within timescales and KPIs.
• Handle inbound/outbound calls and respond to emails.
• Liaise with third parties including local authorities, solicitors, contractors, policyholders and the public.
• Coordinate delivery of services in line with client requirements and standards.
• Maintain accurate records of communications and case activity.
• Monitor progress and proactively identify delays and resolve issues.
• Support quality assurance to uphold service standards.
• Raise invoices and assist with final reports checking and issuance.
• Collaborate with colleagues and external stakeholders to achieve outcomes.
• Ensure all work is completed accurately and professionally.

Skills

Claims administration

Insurance knowledge

Property services

Loss adjusting

Surveying support

Office administration

Job description

A fantastic opportunity has arisen for an organised, proactive and customer-focused Insurance Claims Coordinator to join a growing specialist team operating within the property and insurance services sector.

This is an ideal opportunity for someone with experience in claims administration, insurance, property services, loss adjusting, surveying support or general office administration who is looking to develop their career within a fast-paced, professional environment.

The successful candidate will be highly organised, confident communicating with a range of people and comfortable managing multiple priorities while maintaining excellent attention to detail.

You will be responsible for managing a varied caseload, coordinating activities between multiple stakeholders and ensuring cases progress efficiently, accurately and within agreed service levels.

Key Duties & Responsibilities:

• - Manage an allocated caseload from initial instruction through to completion
• - Monitor workloads, dashboards and outstanding queries to ensure cases progress within agreed timescales and KPIs
• - Handle inbound and outbound telephone calls and respond to enquiries via email.
• - Liaise professionally with a range of third parties, including local authorities, tree officers, solicitors, contractors, policyholders and members of the public
• - Coordinate the delivery of services and products in line with client requirements and established standards
• - Maintain accurate and comprehensive records of communications, documentation and case activity
• - Monitor case progress and proactively identify and resolve issues or delays
• - Support quality assurance processes to ensure consistently high standards of service and customer satisfaction
• - Raise invoices and assist with the checking, proofing and issue of final reports
• - Work collaboratively with colleagues and external stakeholders to achieve successful case outcomes
• - Ensure all work is completed accurately, professionally and in accordance with required procedures

If you're looking for your next opportunity in claims, insurance, property or professional services, we'd be keen to hear from you.