Insurance Claims Coordinator

Time Appointments Ltd; Colchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Time Appointments Ltd. is seeking an organised Insurance Claims Coordinator to join a growing team in the property and insurance services sector. You will manage a varied caseload, coordinate between multiple stakeholders and ensure progress within set service levels.

The role suits someone with claims administration or insurance experience who is keen to develop in a fast-paced professional environment, maintaining accuracy and proactive communication across all parties involved.

Qualifications

• Experience in claims administration, insurance or related property services.
• Strong organisation and attention to detail.
• Excellent communication with stakeholders.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Manage an allocated caseload from initial instruction through to completion
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within agreed timescales and KPIs
• Handle inbound and outbound telephone calls and respond to enquiries via email.
• Liaise professionally with third parties, including authorities, solicitors, contractors, policyholders and members of the public
• Coordinate the delivery of services and products in line with client requirements and standards
• Maintain accurate records of communications, documentation and case activity
• Monitor progress and proactively identify and resolve issues or delays
• Assist with quality assurance processes to ensure service standards
• Raise invoices and assist with final reports
• Collaborate with colleagues and external stakeholders to achieve outcomes
• Ensure work is completed accurately and professionally according to procedures

Skills

Organised

Communication

Customer-focused

Multitasking

Tools

MS Office

Job description

A fantastic opportunity has arisen for an organised, proactive and customer-focused Insurance Claims Coordinator to join a growing specialist team operating within the property and insurance services sector.

This is an ideal opportunity for someone with experience in claims administration, insurance, property services, loss adjusting, surveying support or general office administration who is looking to develop their career within a fast-paced, professional environment.

The successful candidate will be highly organised, confident communicating with a range of people and comfortable managing multiple priorities while maintaining excellent attention to detail.

You will be responsible for managing a varied caseload, coordinating activities between multiple stakeholders and ensuring cases progress efficiently, accurately and within agreed service levels.

Key Duties & Responsibilities:

• Manage an allocated caseload from initial instruction through to completion
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within agreed timescales and KPIs
• Handle inbound and outbound telephone calls and respond to enquiries via email.
• Liaise professionally with a range of third parties, including local authorities, tree officers, solicitors, contractors, policyholders and members of the public
• Coordinate the delivery of services and products in line with client requirements and established standards
• Maintain accurate and comprehensive records of communications, documentation and case activity
• Monitor case progress and proactively identify and resolve issues or delays
• Support quality assurance processes to ensure consistently high standards of service and customer satisfaction
• Raise invoices and assist with the checking, proofing and issue of final reports
• Work collaboratively with colleagues and external stakeholders to achieve successful case outcomes
• Ensure all work is completed accurately, professionally and in accordance with required procedures

If you're looking for your next opportunity in claims, insurance, property or professional services, we'd be keen to hear from you