Claims Administrator

Confidential; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

Confidential, a well-established, family-run construction business based in Leatherhead, Surrey, is seeking a Claims Administrator to join its team. This office-based role involves handling administrative tasks and customer service for insurance-related residential and commercial repairs, coordinating with insurers, loss adjustors, contractors and suppliers.

You will work closely with Contract Managers, stay organised in a fast-paced environment, and manage multiple projects simultaneously.

Qualifications

• Experience in administration, customer service, or claims-related roles.
• Highly organized with excellent attention to detail.
• Confident communicating with clients by telephone and email.
• Professional and approachable manner.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• IT literate and able to learn new systems.
• Experience using CRM systems advantageous.
• Ability to work effectively as part of a busy team.

Responsibilities

• Respond to emails and enquiries from clients, insurers, and stakeholders.
• Communicate confidently with clients by telephone and email.
• Provide regular updates to clients on project progress.
• Liaise with loss adjustors, insurers, contractors and suppliers.
• Provide day-to-day administrative support to Contract Managers.
• Monitor multiple live construction and insurance repair projects.
• Maintain and update multiple CRM systems.
• Keep project databases and records accurate and up to date.
• Monitor outstanding issues and upcoming deadlines.
• Ensure Contract Managers are kept informed of important updates.
• Support the wider team with general administrative duties as required.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Professionalism

Tools

CRM systems

Job description

Job Title: Claims Administrator

Salary: 25,000 - 30,000

Location: Leatherhead, Surrey (Office-Based)

Job Overview

An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.

The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.

Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.

Job Requirements

• Previous experience within an administration, customer service or claims-related role
• Highly organised with excellent attention to detail
• Confident communicating with clients by telephone and email
• Professional and approachable manner
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills
• IT literate and confident learning new systems
• Experience using CRM systems advantageous
• Ability to work effectively as part of a busy team

Salary & Benefits

• Salary: 25,000 - 30,000
• Permanent, full-time position
• Office-based role in Leatherhead, Surrey
• Opportunity to join an established family-run construction business
• Supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progress
• Liaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required