Conference and Events Sales Executive

Holiday Inn Kensington High Street; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hotel chain in the City of Westminster is seeking individuals responsible for managing client enquiries and sales opportunities. This role emphasizes customer service, effective communication, and ensuring guest satisfaction while adhering to health and safety standards. Candidates must actively participate in training and personal development to enhance their skills. Flexibility and teamwork are essential to maintain uninterrupted service quality. Join us to contribute to the hotel's operational success and uphold our commitment to True Hospitality.

Responsibilities

• Respond to enquiries from agents/clients in a professional manner.
• Conduct show rounds of the hotel facilities.
• Ensure client satisfaction by efficiently managing requests.
• Prepare contracts and maximize conversion of business.
• Engage in personal development and training programs.

Job description

Accountabilities

• Actively participate in assisting to achieve departmental goals and objectives and carry out assigned work by HOD's and Supervisors
• Actively engage in your own personal development to benefit to business and improve your personal skills - probationary period reviews, annual appraisals, attending the training and development courses
• Actively participate in weekly / monthly departmental meetings and any other meetings that you are required to attend
• Actively participate in addressing complaints and resolving problems
• Follows all applicable laws and corporate standards and guidelines
• Attend and participate in internal meetings and trainings as appropriate and requested by C&E Sales Manager
• Any reasonable request from your manager

Primary Duties

• Respond to enquiries from agents/clients by phone, fax, email & online bookings platforms within the stated time limit and in a professional manner
• Practice efficient and effective yield management in line with guidelines and in consultation with the Conference & Events Sales Office Manager. Promote special offers where appropriate and maximise each and every sales opportunity, in a pro-active manner
• To be responsible for conducting show rounds of the Hotel facilities
• Prepare contracts and ensure maximum conversion of all business taken in the hotel diaries. Ensure all business is chased and departmental guidelines are followed at all times
• Pro-actively sells the hotel to both potential and current clients
• Pro-actively research potential clients who use competitor venues and become a Hotel Champion for competitor venue/s
• Ensures guest satisfaction by attending to their requests and enquiries courteously and efficiently
• Ensure client receives a detailed function sheet (BEO) in advance of their event Communicate this information in a timely and accurate way to all operational departments
• Attend the weekly function sheet meeting as required
• Receive feedback from the client after the event via follow up calls and/or written correspondence. Resolve any disputes and complaints in a professional manner and within guidelines issued. Feedback all comments to relevant hotel personnel. Request further and repeat business
• Record all denied business in hotel system, ensuring business is referred to other properties within the group
• Monitors and maintains online platforms with up-to-date hotel information
• Print the weekly function pack and distribute to relevant departments
• Email daily/weekly reports to relevant departments/team members
• Assists colleagues to perform similar or related jobs when necessary
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavour and improve the departments efficient operations and knowledge of own job function
• Participate in familiarisation trips and internal events as required

Health & Safety

• To have a full knowledge of and to be able to act upon the Fire Procedures as laid down in the hotel fire plan in accordance with the Fire Precautions Act (1971)
• To report faults and health and safety hazards
• To be fully conversant with and to implement Hygiene and Safety Standards in line with the company policy statement, the Health and Safety at Work Act (1974) and the Hygiene Regulations (1971)
• To exercise care, attention and vigilance towards guests, colleagues and hotel property
• Ensure any accidents to staff, guests or visitors are reported in accordance with hotel procedures

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all hotels