Concierge (Family Experience) (168154)

Shangri-La Hotels and Resorts; Sandown; On-site; GBP 20,000 - 30,000; Full time

Job summary

A premier luxury resort is seeking a Service Associate - Concierge to create memorable experiences for guests. Ideal candidates will have a background in luxury hotels, strong communication skills, and a customer-oriented approach. Join us in designing exceptional stays for our guests. Apply now to be part of a vibrant team!

Qualifications

• Experience in a luxury hotel setting.
• Strong communication and writing skills in English.
• Problem-solving skills with a positive attitude.

Responsibilities

• Create memorable experiences for guests.
• Engage with guests and improve service based on feedback.
• Assist with guest issues or problems.

Skills

Customer oriented

Interpersonal skills

Fluent in English

Education

Diploma / Graduate in hotel management

Job description

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Role

Service Associate - Concierge (Famex)

We are looking for Service Associate - Concierge (Famex)

Responsibilities

• Create a memorable experience for the guest and their family
• Engage with guests / families and enhance the service based on their feedback
• Assist with any issues or problems

Qualifications

• Has experience in the same capacity, preferably in a luxury hotel
• Diploma / Graduate from a hotel management or related education background
• Communicates and writes with fluency in English (as well as local language)
• Has strong interpersonal skills and customer oriented
• Is a self-starter and a team player
• Enjoys problem solving with a can-do attitude
• Knowledge of local attractions will be advantageous

If you are the right person, what are you waiting for? Click the apply button now!