Concierge

Search Consultancy LTD; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property management service in West London is seeking a Concierge to provide front-of-house service, ensuring a welcoming environment for residents and visitors. You will handle customer service inquiries, maintain cleanliness, and assist with various operational tasks. Strong attention to detail and excellent communication skills are essential for success in this role.

Qualifications

• Strong attention to detail and commitment to health and safety.
• Meticulous, dedicated, innovative, and supportive.
• Team player with excellent communication and problem-solving skills.

Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally, escalating where necessary.
• Maintain the cleanliness and safety of external areas.
• Operate and manage amenities, including coffee and beverage facilities.
• Assist with mobilisation, risk management, and contract administration.

Skills

Meticulous

Strong attention to detail

Team player

Excellent communication skills

Problem-solving skills

Job description

Job Title: Concierge

Location: West London

Reports to: Residents Manager / Operations Team

Role Overview

Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines.

Key Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally, escalating where necessary.
• Maintain the cleanliness and safety of external areas.
• Operate and manage amenities, including coffee and beverage facilities.
• Assist with mobilisation, risk management, and contract administration.

Skills & Qualities

• Meticulous, dedicated, innovative, and supportive.
• Strong attention to detail and commitment to health and safety.
• Team player with excellent communication and problem-solving skills.

Other Responsibilities

Support financial management and budget awareness.

Ensure compliance with all company policies and data protection regulations.

Equal Opportunities Statement

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.