Compliance Manager

ISS Facility Services; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK seeks an experienced Compliance Manager to oversee compliance within a PFI healthcare contract. This role involves leading compliance activities, managing audits, and ensuring that service delivery is safe and compliant with legal standards. The ideal candidate will have a strong background in compliance, excellent communication skills, and proficiency with IT systems. Join us to contribute positively to patient care environments by ensuring high standards.

Qualifications

• Proven experience in compliance, auditing, or contract management, preferably in healthcare.
• Strong understanding of legal and contractual compliance frameworks.
• Excellent organisational and analytical skills.

Responsibilities

• Lead compliance activities across the PFI contract.
• Oversee audits and corrective actions.
• Monitor performance systems and KPIs.

Skills

Compliance experience

Auditing skills

Contract management

Data interpretation

Communication skills

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

This is a pivotal position within our Private Finance Initiative (PFI) healthcare contract - a complex, long-term partnership between ISS, the NHS Trust, and our Project Co partners. The Compliance Manager ensures ISS meets every contractual, statutory, and legislative requirement tied to this agreement, protecting both service quality and commercial performance. Reporting to the Key Account Manager and working closely with the Head of Compliance, Healthcare, you'll provide assurance that all service delivery is fully compliant, auditable, and aligned with legal, trust, and company standards. You'll champion a strong compliance culture, manage audits and data integrity, and ensure that all performance information demonstrates ISS's commitment to operational excellence and continuous improvement.

Responsibilities

• Lead and manage all contractual, statutory, and legislative compliance activities across the PFI contract
• Oversee internal and external audits, ensuring corrective actions and continuous improvement
• Monitor and manage performance systems, ensuring all contractual KPIs and reporting obligations are met
• Analyse and validate performance data, producing timely and accurate compliance reports
• Act as the principal contact for contractual and commercial compliance with Project Co and the NHS Trust
• Support Service Managers in developing and refining operational systems to drive quality and efficiency
• Attend and represent ISS at client and Trust compliance meetings, audits, and service reviews
• Drive risk reduction, safety, and governance across all departments
• Lead by example - fostering a culture of accountability, transparency, and compliance excellence

Qualifications

• Proven experience in compliance, auditing, or contract management - ideally within healthcare or PFI environments
• Strong understanding of statutory, legal, and contractual compliance frameworks
• Excellent communication, analytical, and organisational skills
• Proficiency with IT systems, including Microsoft Office, Teams, and SharePoint
• Confidence interpreting data, contracts, and complex performance information

Personal Attributes

• Integrity, professionalism, and a proactive approach
• Strong leadership and interpersonal skills
• Analytical, detail-oriented, and commercially aware
• Able to work effectively both independently and collaboratively
• Calm and solution-focused under pressure

At ISS Facility Services Healthcare, we don't just clean and maintain healthcare environments - we help create safe, compliant, and high-performing spaces that support better patient care. As a global leader in workplace experience and facilities management, we're looking for an experienced Compliance Manager to join our team at Prospect Park Hospital and ensure our services meet the highest contractual and statutory standards. In a PFI healthcare setting, compliance isn't just a process - it's the foundation of trust between ISS, the NHS, and the patients we ultimately serve. Your role will ensure that every service delivered is safe, compliant, and contractually sound, helping ISS avoid penalties, protect reputation, and continually improve how we support frontline care.

Why Join ISS

At ISS, you'll be part of a global organisation that values people, purpose, and performance. We pride ourselves on creating workplaces where everyone feels supported, empowered, and inspired to make a difference. You'll join a dedicated healthcare team committed to improving patient environments, driving best practice, and strengthening long-term NHS partnerships.