Compliance Business Partner - Group Operations

Miller; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance brokerage in London seeks a Compliance Business Partner to ensure adherence to legal and regulatory requirements. The role involves conducting file audits, managing complaints, and supporting training initiatives to maintain high compliance standards. Strong skills in regulatory knowledge and communication are essential for success. This position offers an opportunity to impact client outcomes positively.

Qualifications

• Proven experience in compliance or regulatory roles.
• Strong analytical skills to identify areas of concern from audits.
• Excellent communication skills for training and reporting.

Responsibilities

• Conduct monthly file audits to ensure compliance.
• Identify and escalate regulatory breaches and systemic issues.
• Support delivery of training for compliance standards.
• Maintain compliance logs and registers.

Skills

Regulatory compliance knowledge

File audit skills

Training delivery

Complaints handling

Job description

As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 950 colleagues.

We always act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud that by acting with integrity and making principled decisions, we have earned a reputation for keeping our promises to clients, markets and each other.

The Opportunity

• The Compliance Business Partner is a key role helping to maintain a high-quality service to all of the Business Units in the UK. This role will support the Compliance Business Manager in ensuring that the business is adhering to legal and regulatory requirements to provide good client outcomes.
• The role involves carrying out a set number of file audits each month to ensure compliance with key regulatory standards.
• You will be responsible for identifying areas of concern highlighted by the file audits and ensuring that appropriate actions and training requirements are communicated to both individuals and Management. This may include assisting in the delivery of training as needed. You will also oversee the day-to-day operational implementation of risk and compliance processes to ensure positive customer outcomes and adherence to regulatory standards.
• The position requires assisting with the handling of complaints received by the business, ensuring they are managed in line with regulatory, internal, and insurer requirements.
• Additionally, you will be involved in signing off customer documentation and supporting the Compliance Business Manager with tasks related to Product Governance and Consumer Duty requirements, helping guide the business through these processes.
• Preparation of reports and communications for governance forums and Group Compliance will also form part of your responsibilities.
• You will support projects connected to FCA thematic reviews and be responsible for identifying, reporting, and escalating regulatory breaches, loss events, and systemic issues. This includes ensuring that suitable remedial and preventive actions are implemented.
• The role may also involve undertaking projects and providing specialist input into wider business initiatives as required.
• Maintaining and updating compliance logs and registers, such as Complaints, Product Registers, and Gifts & Entertainment logs, will be a key aspect of the role.
• You will issue regular reminders to the business regarding Gifts & Entertainment and Conflicts of Interest, while ensuring accurate records of compliance activities and related documentation are kept.

** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.