Compliance Administrator

Office Angels; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Compliance Administrator to join their Customer Care and Compliance Team in Gloucester. The successful candidate will manage contracts, assist with compliance processes, and provide support to clients. Responsibilities include administration of customer data and advising clients on queries related to compliance and employment law. This full-time role offers a supportive work environment, 22 annual leave days plus bank holidays, and opportunities for professional development.

Benefits

22 annual leave days + 8 bank holidays

Social and vibrant workplace

Options for Cycle to Work Scheme

Mental & Social Wellbeing Programme

Qualifications

• Experience in data administration.
• Strong customer communication skills.
• Ability to handle sensitive information professionally.

Responsibilities

• Managing contracts with clients.
• Database administration and management.
• Providing customer service support.
• Ensuring business compliance processes are followed.

Skills

Data administration

Confident phone manner

Ability to communicate well with customers

Accurate and timely working ability

Good team player

Proactive and keenness to learn about employment law and compliance actions

Job description

Job Specification - Compliance Administrator

NASA Group are a Bristol based company, running both a successful Umbrella Company and Limited Company accountancy services for contractors.

We are currently looking to recruit into our Customer Care and Compliance Team which provides an essential support function for our sales and payroll teams. The successful candidate will build a close working relationship with the Compliance Manager and Director. The areas of responsibility include:

• Arranging and managing contracts with clients
• Database administration and management
• Customer service support
• Business compliance process and management

Employment law monitoring and change implementation

The Customer Care and Compliance team currently handle the client journey from set-up, to arranging contracts and HR and compliance related queries. Their tasks include but not limited to:

• Processing of customer and client data within company CRM and payroll software
• Advising clients, via email and phone, on service queries
• Interacting closely with other internal teams regarding customer information
• Reviewing of contract terms with customers
• Administering of contracts and handling their queries
• Advising on government legislations surrounding temporary worker rights and contracting

Regular legal and compliance actions relevant to the sector. This includes reviewing process and policy for Data Protection, Anti Money Laundering, Employment Rights and assisting with HMRC and annual Trade Body audits.

The prospective employee will be handling sensitive personal information in our trading environment and will require a professional manner. Alongside administrative duties there is a strong focus on customer service within the role.

Desired experience and characteristics

• Experience in data administration
• Confident phone manner
• Ability to communicate well with customers
• Accurate and timely working ability
• Good team player
• Proactive and keenness to learn about employment law and compliance actions.

The successful candidate will be expected to complete relevant compliance and risk studies

NASA as an employer

Full time position, namely 37.5 hours per week (on the job allowance will be added for apprentices), with 1-hour lunch each day.

22 annual leave days + 8 days bank holiday as standard. Annual leave increases by 3 days on completion of 2 years of employment

Friendly team, and potential opportunity to crossover with other areas of the business

On the job training in our Bristol offices, and after probationary period, there may be an option to move to an office and home working split

Social & vibrant workplace in the city centre, next to Cabot Circus and a short walk away from Temple Meads Station

Office treats & regular team-building events

Mental & Social Wellbeing Programme via Health Assured

Options for Cycle to Work Scheme (following a minimum time limit of employment)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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