Complex Physical Health Support Worker

Catalyst Care Group; Swansea; On-site; GBP 20,000 - 30,000; Full time

Job summary

A health care provider in Swansea is seeking dedicated Health Care Assistants to provide compassionate, complex clinical care at home. The role involves personal and clinical care, including support for individuals with neurological conditions and long-term health needs. Ideal candidates have at least one year of healthcare experience and possess strong communication skills. The position offers fair pay and comprehensive training to ensure quality care.

Benefits

Comprehensive training

Ongoing development

Specialist clinical training

Qualifications

• Minimum one year experience in healthcare settings.
• Experience with long-term or life-limiting conditions.
• Strong understanding of personal care and infection control.

Responsibilities

• Provide personal and clinical care including respiratory support.
• Deliver feeding support and assist with catheter care.
• Promote safe mobility and pressure area care.

Skills

Compassion

Strong communication

Teamwork

Flexibility

Job description

Overview

Join Nurseline Community Services to provide compassionate, complex clinical care at home. We are looking for dedicated HCAs to support people living with neurological conditions, physical disabilities, chronic illnesses and long-term health needs directly in their homes, ensuring care is both effective and reflective of our community values. At Nurseline Community Services, part of the Catalyst Care Group, we are committed to providing expert complex care that transforms lives. We stand on the pillars of Compassion, Impact, and Community —values that guide our actions and our approach to compassionate care. We are seeking professionals who are passionate about making a significant difference in the lives of others while embodying these core values.

Responsibilities

• Provide personal and clinical care, including respiratory support (oxygen therapy, suctioning, tracheostomy care, CPAP/BiPAP).
• Deliver feeding support (NGT/PEG/gastronomy, pump feeding).
• Support with catheter and stoma care, toileting, continence needs.
• Promote safe mobility, skin integrity and pressure area care.
• Work collaboratively with nurses and wider health professionals.

Required Qualifications & Experience

• One year of previous experience in healthcare settings, in community or home-based care supporting people with complex physical healthcare needs.
• Experience supporting people with long-term or life-limiting conditions.
• Good understanding of personal care, mobility support and infection control practices.
• Strong communication skills and ability to work as part of multidisciplinary team.
• Driving Licence is essential for community work and transport of the people we support.

Candidate traits and competencies

• Compassionate and empathetic with genuine desire to make a difference.
• Strong communicators and team players, able to handle sensitive situations with care.
• Flexible and resilient, able to work various shifts, including nights, weekends and holidays.
• Committed to continuous learning and feedback, ensuring high standards of care.

What We Offer

• Fair Pay that reflects your skills, quality and dedication.
• Comprehensive training and ongoing development – including structured competency sign-off by accredited trainers, practical simulation and shadowing with nurses, as well as annual reassessments to maintain high standards.
• Specialist clinical training, supported by regular supervision from a dedicated Clinical Lead.
• The chance to make a real difference in the lives of the families we support.