Complex Needs Support Worker - Transform Lives in Housing

Niyaa People; Manchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Blue Light Card

Cycle to Work Scheme

Employee referral scheme

Training and development opportunities

The opportunity to make a genuine dif­

Job summary

Niyaa People is seeking a Complex Needs Support Worker in Manchester to provide person-centred, trauma-informed support to residents in supported accommodation. You will build trust, assess risks, and develop tailored support plans for adults facing homelessness and multiple complex needs.

Experience in social care, safeguarding knowledge, and strong communication are essential. A driver’s licence is desirable to support residents and collaborate with local services.

Qualifications

• Experience supporting adults with complex needs.
• Experience in supported housing or social care.
• Knowledge of mental health, substance misuse and safeguarding.
• Experience completing assessments and developing support plans.
• Person-centred and non-judgemental approach.
• Strong communication and relationship-building skills.
• Ability to manage challenging situations calmly.
• Experience working with agencies and professionals.
• Knowledge of housing and welfare benefits is desirable.
• A full UK driving licence is desirable.

Responsibilities

• Build positive and trusting relationships with residents.
• Complete needs and risk assessments.
• Create and review personalised support plans.
• Support residents with homelessness, mental health and complex needs.
• Help residents develop independence and life skills.
• Assist residents to access benefits, healthcare, housing and services.
• Provide housing advice and move residents toward suitable accommodation.
• Work with local authorities, health services and agencies.
• Identify safeguarding concerns and respond appropriately.
• Maintain accurate records and monitor progress.
• Encourage engagement with the local community and goals.

Skills

Complex needs

Supported housing

Mental health

Safeguarding

Assessment planning

Job description

Niyaa People is seeking a Complex Needs Support Worker in Manchester to provide person-centred, trauma-informed support to residents in supported accommodation. You will build trust, assess risks, and develop tailored support plans for adults facing homelessness and multiple complex needs.

Experience in social care, safeguarding knowledge, and strong communication are essential. A driver’s licence is desirable to support residents and collaborate with local services.