Complex Needs Support Worker

Niyaa People; Manchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Blue Light Card

Cycle to Work Scheme

Employee referral scheme

Training and development opportunities

The opportunity to make a genuine dif­

Job summary

Niyaa People is seeking a Complex Needs Support Worker in Manchester to provide person-centred, trauma-informed support to residents in supported accommodation. You will build trust, assess risks, and develop tailored support plans for adults facing homelessness and multiple complex needs.

Experience in social care, safeguarding knowledge, and strong communication are essential. A driver’s licence is desirable to support residents and collaborate with local services.

Qualifications

• Experience supporting adults with complex needs.
• Experience in supported housing or social care.
• Knowledge of mental health, substance misuse and safeguarding.
• Experience completing assessments and developing support plans.
• Person-centred and non-judgemental approach.
• Strong communication and relationship-building skills.
• Ability to manage challenging situations calmly.
• Experience working with agencies and professionals.
• Knowledge of housing and welfare benefits is desirable.
• A full UK driving licence is desirable.

Responsibilities

• Build positive and trusting relationships with residents.
• Complete needs and risk assessments.
• Create and review personalised support plans.
• Support residents with homelessness, mental health and complex needs.
• Help residents develop independence and life skills.
• Assist residents to access benefits, healthcare, housing and services.
• Provide housing advice and move residents toward suitable accommodation.
• Work with local authorities, health services and agencies.
• Identify safeguarding concerns and respond appropriately.
• Maintain accurate records and monitor progress.
• Encourage engagement with the local community and goals.

Skills

Complex needs

Supported housing

Mental health

Safeguarding

Assessment planning

Job description

We are recruiting on behalf of a leading social housing provider in Manchester for an experienced Complex Needs Support Worker.

This is a great opportunity for someone who is passionate about supporting adults experiencing homelessness, housing difficulties and multiple complex needs.

The Role

You will provide person-centred, strengths-based and trauma-informed support to residents living in supported accommodation.

Your responsibilities as a Complex Needs Support Worker will include:

• Building positive and trusting relationships with residents.
• Completing needs and risk assessments.
• Creating and reviewing personalised support plans.
• Supporting residents with homelessness, mental health, substance misuse, financial difficulties and other complex needs.
• Helping residents develop independence, confidence and practical life skills.
• Supporting residents to access benefits, healthcare, housing and other services.
• Providing housing advice and helping residents move towards suitable long-term accommodation.
• Working with local authorities, health services and other agencies.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate records and monitoring residents' progress.
• Supporting residents to engage with their local community and achieve their goals.

About You:

• Previous experience supporting adults withcomplex needs.
• Experience in supported housing, homelessness, social care or a similar setting.
• Knowledge of mental health, substance misuse, homelessness and safeguarding.
• Experience completing assessments and developing support plans.
• A person-centred and non-judgemental approach.
• Strong communication and relationship-building skills.
• The ability to manage challenging situations calmly and professionally.
• Experience working with other agencies and professionals.
• Knowledge of housing and welfare benefits is desirable.
• A full UK driving licence is desirable.

What You’ll Receive

• Health and wellbeing benefits
• Blue Light Card
• Cycle to Work Scheme
• Employee referral scheme
• Training and development opportunities
• The opportunity to make a genuine difference to people's lives

The successful candidate will be required to complete relevant DBS and reference checks.

If you have experience supporting people with complex needs and want to make a real difference within a Manchester-based housing service, we’d love to hear from you.