Senior Supported Housing Manager – Trauma‑Informed Leadership

Niyaa People Ltd; Manchester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Blue Light Card

Cycle to Work Scheme

Employee referral scheme

Training and development opportunities

Job summary

Niyaa People Ltd is recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager to lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

You will take overall responsibility for day-to-day management and delivery of the service, line-manage a team of housing and support staff, and ensure residents receive safe, trauma-informed and outcome-focused support.

Qualifications

• Previous management experience within supported housing or social care.
• Strong knowledge of domestic abuse and its impact on individuals and families.
• Experience supporting people with complex needs.
• Experience with safeguarding adults and children.

Responsibilities

• Take overall responsibility for day-to-day management and delivery of the service.
• Line-manage a team of housing and support staff.
• Ensure residents receive safe, person-centred, trauma-informed and outcome-focused support.
• Oversee risk assessments, support plans and safeguarding procedures.
• Respond to high-risk cases and multi-agency referrals.
• Manage staffing levels, rotas and day-to-day service operations.
• Monitor occupancy, referrals, voids and property standards.
• Manage service performance against targets and contractual requirements.
• Collaborate with local authorities, health services and partner agencies.
• Support residents to access housing, benefits and other services and work towards independence.
• Ensure accurate records, reporting and compliance.
• Promote a positive culture of teamwork, reflective practice and continuous improvement.
• Manage incidents and escalation processes.
• Contribute to development of best practice within the service.

Skills

Leadership

Team management

Safeguarding

Trauma-informed care

Communication

Problem-solving

Risk assessment

Partnership working

Job description

Niyaa People Ltd is recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager to lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

You will take overall responsibility for day-to-day management and delivery of the service, line-manage a team of housing and support staff, and ensure residents receive safe, trauma-informed and outcome-focused support.