Complex Needs Support Worker

Niyaa People Ltd; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Blue Light Card

Cycle to Work

Employee referrals

Training and development

Meaningful work

Job summary

Niyaa People Ltd in Manchester is seeking an experienced Complex Needs Support Worker to provide person-centred, trauma-informed support to residents in supported accommodation. You will build trusting relationships, assess needs, and develop personalised support plans to help residents overcome homelessness and other complex challenges.

The role focuses on aiding independence, accessing benefits and services, and working with local authorities and health professionals. DBS checks are required.

Qualifications

• Previous experience supporting adults with complex needs.
• Experience in supported housing, homelessness, social care or a similar setting.
• Knowledge of mental health, substance misuse, homelessness and safeguarding.
• Experience completing assessments and developing support plans.
• A person-centred and non-judgemental approach.

Responsibilities

• Building positive and trusting relationships with residents.
• Completing needs and risk assessments.
• Creating and reviewing personalised support plans.
• Supporting residents with homelessness, mental health, substance misuse, financial difficulties and other complex needs.
• Helping residents develop independence, confidence and practical life skills.
• Supporting residents to access benefits, healthcare, housing and other services.
• Providing housing advice and helping residents move towards suitable long-term accommodation.
• Working with local authorities, health services and other agencies.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate records and monitoring residents' progress.
• Supporting residents to engage with their local community and achieve their goals.

Skills

Complex needs support

Housing support

Mental health awareness

Safeguarding

Assessments

Support planning

Communication

Driving licence (desirable)

Job description

We are recruiting on behalf of a leading social housing provider in Manchester for an experienced Complex Needs Support Worker.

This is a great opportunity for someone who is passionate about supporting adults experiencing homelessness, housing difficulties and multiple complex needs.

The Role

You will provide person-centred, strengths-based and trauma-informed support to residents living in supported accommodation.

Responsibilities

• Building positive and trusting relationships with residents.
• Completing needs and risk assessments.
• Creating and reviewing personalised support plans.
• Supporting residents with homelessness, mental health, substance misuse, financial difficulties and other complex needs.
• Helping residents develop independence, confidence and practical life skills.
• Supporting residents to access benefits, healthcare, housing and other services.
• Providing housing advice and helping residents move towards suitable long-term accommodation.
• Working with local authorities, health services and other agencies.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate records and monitoring residents' progress.
• Supporting residents to engage with their local community and achieve their goals.

About You

• Previous experience supporting adults with complex needs.
• Experience in supported housing, homelessness, social care or a similar setting.
• Knowledge of mental health, substance misuse, homelessness and safeguarding.
• Experience completing assessments and developing support plans.
• A person-centred and non-judgemental approach.
• Strong communication and relationship-building skills.
• The ability to manage challenging situations calmly and professionally.
• Experience working with other agencies and professionals.
• Knowledge of housing and welfare benefits is desirable.
• A full UK driving licence is desirable.

What You'll Receive

• Health and wellbeing benefits
• Blue Light Card
• Cycle to Work Scheme
• Employee referral scheme
• Training and development opportunities
• The opportunity to make a genuine difference to people's lives

The successful candidate will be required to complete relevant DBS and reference checks.

If you have experience supporting people with complex needs and want to make a real difference within a Manchester-based housing service, we'd love to hear from you.