Complex Needs Support Worker

Homeless Link; West of England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

41 hours of training

Blue Light Card

Referral programme

Company Car

Job summary

The Housing Network, in partnership with the YMCA, is seeking a Support Worker for Complex Needs to deliver trauma‑informed, strength‑based support and build meaningful, outcome‑focused plans with residents.

You will manage a caseload, provide 1:1 sessions and signposting, support tenancy documentation and benefits, and uphold safeguarding for individuals and the wider community. DBS and references are required; right to work in the UK; no visa sponsorship.

Qualifications

• Experience delivering strength-based, trauma-informed support to residents.
• Ability to manage a caseload and provide 1:1 support.
• Understanding tenancy documents and benefits to support independent living.
• DBS check and references required; right to work in the UK; no visa sponsorship.

Responsibilities

• Provide strength-based, trauma-informed support.
• Deliver 1:1 support sessions and signposting.
• Manage a caseload to ensure appropriate support.
• Assist residents with tenancy documents and benefits.
• Uphold safeguarding for individuals and the wider community.

Skills

Trauma-informed support

Caseload management

1:1 support

Safeguarding awareness

Job description

Support Worker (Complex Needs)

Salary: £29,000

40 hours per week, including weekends and Bank Holidays

• 31 days of annual leave
• 41 hours of training
• Blue Light Card
• Referral programme
• Company Car

The Housing Network is a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe!

Homelessness is a vast and complex issue that does not have a single solution. We provide high-quality supported housing services for people facing homelessness and other complex challenges. We believe that through innovation, collaboration and a commitment to excellence, we can make a meaningful difference to the lives of those we support.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships and as a result Better Business.

Responsibilities: Complex Needs Support Worker

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be Innovative, Dynamic, Dependable, Respectful and Kind.

We are an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

All offers of employment are subject to satisfactory pre-employment checks, including a DBS and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.