Complex Needs Project Worker - Homelessness Support

Allscreens Nationwide Ltd; West End; On-site; GBP 24,000 - 30,000; Full time

Job summary

A residential support service in London is recruiting an experienced Project Worker - Complex Needs to support residents with homelessness, trauma and multiple disadvantages. You will manage a caseload of up to 10 clients, delivering person-centred, trauma-informed support and helping move-on through tailored plans and assessments.

The role requires strong case management, risk and safety planning, and ability to engage individuals who may be reluctant to engage with services.

Qualifications

• Experience supporting people who have experienced homelessness or at risk of homelessness.
• Strong case management and key-working experience with individuals presenting complex needs or challenging behaviours.
• Experience producing high-quality, personalised support plans, risk assessments and safety plans.
• Understanding of trauma, adversity and multiple disadvantage and their impact on engagement with services.
• Knowledge of issues affecting people experiencing homelessness, including mental health, substance misuse, financial difficulties and social exclusion.
• Ability to work effectively with multi-agency and specialist professionals.
• Strong communication and relationship-building skills, particularly when supporting individuals who are initially reluctant to engage.
• Understanding of relevant mental health legislation and its application within support services.
• Microsoft Office and database/case management systems.

Responsibilities

• Manage a caseload of up to 10 key clients, conducting regular key-working sessions and developing person-centred, trauma-informed support plans, risk and needs assessments, support plans and safety plans.
• Build trusting relationships with individuals who may be reluctant or ambivalent about engaging with support.
• Provide psychologically informed support to residents experiencing complex needs, trauma, substance misuse, mental health challenges and challenging behaviours.
• Respond appropriately to incidents involving hospital presentations, substance use, aggression and conflict.
• Support residents to progress towards step-down accommodation and independent living, removing unnecessary barriers to move-on.
• Contribute to the delivery, evaluation and development of the service's in-house recovery programme.
• Support residents to maximise benefit entitlements, challenge sanctions or suspensions and access appropriate financial support.
• Work with individuals with No Recourse to Public Funds (NRPF) to identify appropriate sources of income and access essential services, budgeting, money management and tenancy sustainment skills.
• Support effective rent collection, identify and minimise arrears and contribute to reducing void loss.
• Complete room, locality, health & safety and property checks in line with housing management procedures.
• Monitor, record and follow up maintenance issues within the scheme.
• Respond to referrals within agreed timescales and maintain accurate case records using relevant IT and database systems.
• Work collaboratively with multi-agency professionals and specialist services to develop effective support and safety plans.

Skills

Key-working

Caseload management

Trauma-informed support

Mental health knowledge

Multi-agency collaboration

Communication skills

Microsoft Office

Database management systems

Tools

Database management systems

Job description

A residential support service in London is recruiting an experienced Project Worker - Complex Needs to support residents with homelessness, trauma and multiple disadvantages. You will manage a caseload of up to 10 clients, delivering person-centred, trauma-informed support and helping move-on through tailored plans and assessments.

The role requires strong case management, risk and safety planning, and ability to engage individuals who may be reluctant to engage with services.