Complex Needs Support Worker (Part Time)

Homeless Link; Oxford; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Blue Light Card

Referral programme

41 hours of training

Job summary

The Housing Network (THN) in Oxford is seeking an experienced Support Worker to join a brand-new service. This mobile role requires you to drive between sites and provide trauma informed, strength-based support to residents facing homelessness.

You will work 20 hours per week with a pro rata salary of £29,000 per annum, complete initial plans within 48 hours of move-in, deliver 3 hours of resident support, and move-on plans within two weeks as you progress over 3–6 months.

Qualifications

• Essentials: VOIDs – turn around as quickly as is reasonably possible by supporting residents to clear their rooms and liaising with maintenance and cleaners.
• You will be responsible for delivering 3 hours of support per resident.
• You must complete initial support plan and risk assessment within 48 hours of move-in.
• You will deliver comprehensive support & move-on plans within 2 weeks, and work towards this goal over the next 3-6 months.

Responsibilities

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

Job description

Support Worker (Complex Needs) (20 Hours Per Week)

Salary £29,000 Per Annum (Pro Rata)

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and we are looking for experienced and passionate people to help us support vulnerable individuals experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service in Oxford?

If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

Are you?

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Experienced working with individuals who are homeless or facing homelessness, engaged with probation, and moving on from services such Community Accommodation Service (CAS), Approved Premises accommodation (AP) etc.

This is a mobile role and you will be expected to drive between sites around Oxford.

Work closely with our partners including drug & alcohol services to deliver holistic support.

Support the Service Manager to review and assess referrals.

Essentials:

• VOIDs – turn around as quickly as is reasonably possible by supporting residents to clear their rooms and liaising with maintenance and cleaners.
• You will be responsible for delivering 3 hours of support per resident.
• You must complete initial support plan and risk assessment within 48 hours of move-in.
• You will deliver comprehensive support & move-on plans within 2 weeks, and work towards this goal over the next 3-6 months.

What you’ll be doing:

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

What you'll receive:

• Salary - £29,000 Pro Rata
• 41 hours of training
• Blue Light Card
• Referral programme

Application closing date: 16 September 2026