Supported Housing Manager

Niyaa People Ltd; Manchester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Blue Light Card

Cycle to Work Scheme

Employee referral scheme

Training and development opportunities

Job summary

Niyaa People Ltd is recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager to lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

You will take overall responsibility for day-to-day management and delivery of the service, line-manage a team of housing and support staff, and ensure residents receive safe, trauma-informed and outcome-focused support.

Qualifications

• Previous management experience within supported housing or social care.
• Strong knowledge of domestic abuse and its impact on individuals and families.
• Experience supporting people with complex needs.
• Experience with safeguarding adults and children.

Responsibilities

• Take overall responsibility for day-to-day management and delivery of the service.
• Line-manage a team of housing and support staff.
• Ensure residents receive safe, person-centred, trauma-informed and outcome-focused support.
• Oversee risk assessments, support plans and safeguarding procedures.
• Respond to high-risk cases and multi-agency referrals.
• Manage staffing levels, rotas and day-to-day service operations.
• Monitor occupancy, referrals, voids and property standards.
• Manage service performance against targets and contractual requirements.
• Collaborate with local authorities, health services and partner agencies.
• Support residents to access housing, benefits and other services and work towards independence.
• Ensure accurate records, reporting and compliance.
• Promote a positive culture of teamwork, reflective practice and continuous improvement.
• Manage incidents and escalation processes.
• Contribute to development of best practice within the service.

Skills

Leadership

Team management

Safeguarding

Trauma-informed care

Communication

Problem-solving

Risk assessment

Partnership working

Job description

We are recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager to lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

This is an exciting opportunity for an experienced manager who is passionate about delivering safe, high-quality housing and support services.

The Role:

As Supported Housing Manager, you will take overall responsibility for the day-to-day management and delivery of the service.

You will lead a team of support staff and ensure residents receive safe, person-centred, trauma-informed and outcome-focused support.

Your responsibilities as a Supported Housing Manager will include:

• Managing and supporting a team of housing and support staff.
• Ensuring high-quality, person-centred support is delivered.
• Overseeing risk assessments, support plans and safeguarding procedures.
• Ensuring appropriate responses to high-risk cases and multi-agency referrals.
• Managing staffing levels, rotas and day-to-day service operations.
• Monitoring occupancy, referrals, voids and property standards.
• Managing service performance against targets and contractual requirements.
• Working closely with local authorities, health services, domestic abuse services and other partner agencies.
• Supporting residents to access appropriate housing, benefits and other services.
• Helping residents work towards independence and suitable move-on accommodation.
• Ensuring accurate records, reporting and compliance.
• Promoting a positive culture of teamwork, reflective practice and continuous improvement.
• Managing incidents and ensuring appropriate escalation when required.
• Supporting the development of new ideas and best practice within the service.

We are looking for an experienced manager with:

• Previous management experience within supported housing, homelessness, social care or a related service.
• Strong knowledge of domestic abuse and the impact it can have on individuals and families.
• Experience supporting people with complex and multiple needs.
• Knowledge of safeguarding adults and children.
• Experience managing staff, rotas and service delivery.
• Experience completing or overseeing risk and needs assessments.
• A strong understanding of trauma-informed and strengths-based approaches.
• Experience working with MARAC or other multi-agency safeguarding processes is desirable.
• Knowledge of housing, welfare benefits and move-on options.
• Experience working with local authorities and external partner agencies.
• Strong leadership, communication and problem-solving skills.
• The ability to remain calm and professional when dealing with challenging situations.
• A commitment to providing safe, respectful and high-quality services.

What’s on Offer:

• Permanent position
• 40 hours per week
• Health and wellbeing benefits
• Blue Light Card
• Cycle to Work Scheme
• Employee referral scheme
• Training and development opportunities
• The opportunity to lead and develop a specialist supported housing service

The successful applicant will be required to complete relevant DBS and reference checks.