Supported Housing Manager

Niyaa People; Manchester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Blue Light Card

Cycle to Work Scheme

Employee referral scheme

Training and development opportunities

Leadership opportunity to lead the new

Job summary

Niyaa People is recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager. The role leads a specialist accommodation service supporting adults with domestic abuse and complex needs.

You will oversee a team, ensure safe, person-centred and outcome-focused support, and manage day-to-day operations, performance, and multi-agency collaborations. This is a permanent, full-time position in Manchester with opportunity to drive service

Qualifications

• Management experience in supported housing, homelessness, social care or related service.
• Strong knowledge of domestic abuse and its impact on individuals and families.
• Experience supporting people with complex and multiple needs.
• Knowledge of safeguarding adults and children.
• Experience managing staff, rotas and service delivery.
• Experience completing or overseeing risk and needs assessments.
• Understanding trauma-informed and strengths-based approaches.
• Experience working with local authorities and external partner agencies.

Responsibilities

• Lead day-to-day management and delivery of the service.
• Manage and support a team of housing and support staff.
• Ensure high-quality, person-centred support is delivered.
• Oversee risk assessments, support plans and safeguarding procedures.
• Respond to high-risk cases and multi-agency referrals.
• Manage staffing levels, rotas and daily operations.
• Monitor occupancy, referrals, voids and property standards.
• Ensure service performance meets targets and contractual requirements.
• Collaborate with local authorities, health services and partner agencies.
• Assist residents with housing, benefits and move-on options.
• Promote records accuracy, reporting and compliance.
• Foster a culture of teamwork, reflective practice and continuous improvement.
• Handle incidents and escalation as required.
• Support development of new ideas and best practice.

Skills

Leadership

Communication

Problem solving

Staff management

Safeguarding

Trauma-informed approach

Job description

We are recruiting on behalf of a leadingsocial housing provider in Manchesterfor an experiencedSupported Housing Managerto lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

This is an exciting opportunity for an experienced manager who is passionate about delivering safe, high-quality housing and support services.

The Role:

As Supported Housing Manager, you will take overall responsibility for the day-to-day management and delivery of the service.

You will lead a team of support staff and ensure residents receivesafe, person-centred, trauma-informed and outcome-focused support.

Your responsibilities as a Supported Housing Manager will include:

• Managing and supporting a team of housing and support staff.
• Ensuring high-quality, person-centred support is delivered.
• Overseeing risk assessments, support plans and safeguarding procedures.
• Ensuring appropriate responses to high-risk cases and multi-agency referrals.
• Managing staffing levels, rotas and day-to-day service operations.
• Monitoring occupancy, referrals, voids and property standards.
• Managing service performance against targets and contractual requirements.
• Working closely with local authorities, health services, domestic abuse services and other partner agencies.
• Supporting residents to access appropriate housing, benefits and other services.
• Helping residents work towards independence and suitable move-on accommodation.
• Ensuring accurate records, reporting and compliance.
• Promoting a positive culture of teamwork, reflective practice and continuous improvement.
• Managing incidents and ensuring appropriate escalation when required.
• Supporting the development of new ideas and best practice within the service.

We are looking for an experienced manager with:

• Previous management experience withinsupported housing, homelessness, social care or a related service.
• Strong knowledge of domestic abuse and the impact it can have on individuals and families.
• Experience supporting people with complex and multiple needs.
• Knowledge of safeguarding adults and children.
• Experience managing staff, rotas and service delivery.
• Experience completing or overseeing risk and needs assessments.
• A strong understanding of trauma-informed and strengths-based approaches.
• Experience working with MARAC or other multi-agency safeguarding processes is desirable.
• Knowledge of housing, welfare benefits and move-on options.
• Experience working with local authorities and external partner agencies.
• Strong leadership, communication and problem-solving skills.
• The ability to remain calm and professional when dealing with challenging situations.
• A commitment to providing safe, respectful and high-quality services.

What’s on Offer:

• Permanent position
• 40 hours per week
• Health and wellbeing benefits
• Blue Light Card
• Cycle to Work Scheme
• Employee referral scheme
• Training and development opportunities
• The opportunity to lead and develop a specialist supported housing service

The successful applicant will be required to complete relevantDBS and reference checks.

If you are an experienced Supported Housing Manager looking for your next opportunity in Manchester and are passionate about making a difference to people experiencing complex challenges, we would love to hear from you.