Complex Care Coordinator

Routes Healthcare; Sefton; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare provider in England is seeking a Complex Care Coordinator to manage the scheduling and coordination of care for clients. The role involves ensuring high-quality, person-centered care while supporting healthcare workers. Candidates should possess strong organizational and communication skills, an understanding of CQC regulations, and ideally an NVQ in Health and Social Care. This full-time position offers a competitive salary up to £25K, plus benefits and bonuses.

Benefits

Employee Assistance Program

25 days holiday plus bank holidays

Pension Scheme

Bonus package based on performance

Buy and sell holiday scheme

Qualifications

• Experience in coordinating healthcare services is preferred.
• Must be willing to participate in on-call duties.
• Ability to adapt to changes in schedules.

Responsibilities

• Coordinate care delivery using our care scheduling system.
• Ensure healthcare workers attend meetings and training.
• Maintain regular client contact for person-centred care.
• Manage on-call duties on a rotating basis.
• Record concerns and manage feedback.

Skills

Organisational skills

Time management skills

Communication skills

Understanding of CQC regulations

Passion for putting people first

Education

NVQ in Health and Social Care

Job description

Complex Care Coordinator

Brighouse, West Yorkshire

Up to25K (+ On Call Payments and Bonus)

Full-Time, Permanent

Are you looking for a rewarding job where you can make a difference to people’s lives? Well then, being a Complex Care Coordinator might be the route for you! You will play a pivotal role of scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.

A little about us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a team you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.

What does this mean?

• Centralised support teams to help keep things running smoothly in the background. HR, Payroll, Quality and Marketing to name but a few.
• Our in-house recruitment team to make sure you have the staff you need. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
• Routes Academy, which not only means the team is highly trained, but both you and our healthcare workers have opportunities to progress your careers and develop.
• We recently rolled out Digital Care Plans, making our operations more efficient.
• Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs.
• Wellbeing and financial support with our Employee Assistance Program (EAP).
• 25 days holiday, additional bank holiday leave plus an extra day off for your birthday.
• Saving for future-you with our Pension Scheme.
• A competitive salary plus an attractive bonus package based on service performance.
• A fun, friendly and supportive workplace (we have many great personalities!).
• Buy and sell holiday scheme.

So what do you think? If you’re interested in joining Routes as a Complex Care Coordinator in Fazakerley for our Merseyside Hub, here’s what we’re looking for from you:

What we’re looking for

• Someone passionate about putting people first
• Organisational & time management skills
• An understanding of CQC regulations
• Superb communication skills, with the ability to coordinate a team of healthcare workers
• An NVQ in Health and Social Care would be a big bonus
• Be willing to participate in on call duties

Your typical day to day will include:

• Co‑ordinating the delivery of care using our care scheduling system
• Adapting to changes in schedules, including staff availability and new clients
• Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
• Working together with your Service Manager and Complex Case Managers to deliver a high‑quality care service
• Maintain regular client contact, and ensure person‑centred care is delivered to clients
• Record all concerns, complaints, and compliments.
• Manage on‑call duties on a rotating basis

This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!