Complaints & Conduct Risk Lead - Hybrid London

IO Associates; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A reputable organisation in the insurance sector seeks an experienced Complaints Manager to lead their complaints handling team in London/Hybrid. This role is crucial for overseeing complaints management across international operations and ensuring compliance with regulatory standards. Ideal candidates will possess strong leadership capabilities and a deep understanding of complaints handling within the UK & EU frameworks. Competitive salary of £65,000 to £75,000 based on experience. This position allows for hybrid work, requiring presence in the London office 3 days a week.

Qualifications

• Proven expertise in UK & EU complaints handling.
• Experience of working on commercial property complaints.
• Strong leadership and people management capabilities.

Responsibilities

• Oversee the complaints management function across international operations.
• Ensure complaint handling processes meet regulatory standards.
• Influence the organisation's reputation and client trust.

Skills

UK & EU complaints handling

Commercial property complaints

Leadership and people management

Effective communication

Regulatory reporting and conduct risk

Lloyd's Minimum Standards knowledge

Conduct Risk frameworks

Complaint management systems

Tools

VisRisk

Job description

A reputable organisation in the insurance sector seeks an experienced Complaints Manager to lead their complaints handling team in London/Hybrid. This role is crucial for overseeing complaints management across international operations and ensuring compliance with regulatory standards. Ideal candidates will possess strong leadership capabilities and a deep understanding of complaints handling within the UK & EU frameworks. Competitive salary of £65,000 to £75,000 based on experience. This position allows for hybrid work, requiring presence in the London office 3 days a week.