Complaints And Feedback Officer

Novax Recruitment Ltd; Greater London; On-site; GBP 24,000; Full time

Job summary

A leading recruitment agency in Greater London seeks a diligent Feedback and Resolutions Officer to enhance service delivery and improve resident experiences. The role involves managing complaints and suggestions, ensuring accurate tracking, and providing high-quality responses. The ideal candidate will possess strong communication skills and a commitment to excellent customer care. Competitive pay of £24 Umbrella is offered.

Qualifications

• Proficient in managing complaints and feedback processes.
• Able to produce high-quality written responses.
• Experienced in advising on best practices for service delivery.

Responsibilities

• Manage and log complaints, compliments, and suggestions.
• Ensure accurate tracking and resolution of issues.
• Provide performance data for continuous improvement.

Skills

Strong written and verbal communication

Knowledge of complaints handling

Ability to work independently

Confident use of IT systems

Commitment to excellent customer care

Job description

Feedback and Resolutions Officer

Haringey

£24 Umbrella

A fine opportunity has arisen for a diligent Feedback and Resolutions Officer to join a professional team dedicated to improving service delivery and strengthening the resident experience.

You shall manage complaints, compliments, suggestions, members' enquiries, and FOI/EIR requests, ensuring all matters are logged, allocated, tracked, and resolved with accuracy and care. The role requires producing high-quality written responses, advising colleagues on best practice, and providing performance data to support continuous improvement.

Requirements

• Strong written and verbal communication
• Knowledge of complaints handling, FOI/EIR, and feedback processes
• Ability to work independently and manage your own workload
• Confident use of IT systems
• Commitment to excellent customer care

For more information please call Sam on #removed#