Complaint and Resolutions Handler

Venatu Consulting Ltd; Lincoln; On-site; GBP 27,000; Full time

Job summary

A recruitment consultancy in Lincoln is seeking an experienced Complaints and Resolutions Handler to manage customer complaints effectively. In this role, you will take ownership of a portfolio of complaints, ensuring fair treatment and thorough investigations. The ideal candidate will have strong communication skills and previous complaint handling experience. This position offers a competitive salary of £26,156 per annum with opportunities for bonuses, along with benefits including health access after 1 year and a free gym onsite.

Benefits

Access to health & discount platform after 1 year of service

Individual training

EE discount

Staff Discount (after 1 year service)

Eye care vouchers

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments throughout the day

Two subsidised canteens

Fantastic progression opportunities with real success stories

Customer Service Employee of the Month awards

Qualifications

• Excellent communication skills.
• Previous Complaints and Resolution experience.
• Knowledge of ADR and Section 75.
• Ability to take ownership of customer queries and maintain confidentiality.
• Excellent IT Literacy.
• Flexibility with working hours and overtime, including weekends and evenings when required.

Responsibilities

• Owning and proactively resolving customer and third-party complaints and compensation claims.
• Looking after 35 to 45 customers at one time.
• Following company policies.
• Ensuring fair treatment of customers at all times.
• Completing thorough and objective investigations.
• Assisting stores with related queries or concerns.

Job description

We are currently looking for experienced complaints handlers to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience.

Job Overview

Your role as a Resolutions Advisor will be to take ownership of a portfolio of complaints and compensation claims, investigating, resolving and responding to all issues raised by customers and third parties.

Job Details

• Job Title: Complaint and Resolutions Handler
• Location: Barton-upon-Humber, Lincolnshire
• Salary: £26,156 per annum + £750 quarterly bonus (dependent on targets)
• Hours: Monday to Friday 8:55am to 5:30pm (40 hours per week)
• Contract: Permanent, Full Time, Office based
• Closes: Jan 15th 2026

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Key Responsibilities

• Owning and proactively resolving customer and third-party complaints and compensation claims
• Looking after 35 to 45 customers at one time
• Following company policies
• Ensuring fair treatment of customers at all times
• Completing thorough and objective investigations
• Assisting stores with related queries or concerns

Qualifications

• Excellent communication skills
• Previous Complaints and Resolution experience
• Knowledge of ADR and Section 75
• Ability to take ownership of customer queries and maintain confidentiality
• Excellent IT Literacy
• Flexibility with working hours and overtime, including weekends and evenings when required

If this sounds like your next role, then we want to hear from you! If calling the office, please ask for Jessica Patterson.

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