Patient Services Advisor – Part-Time, Fixed Term

Nuffield Health; Wolverhampton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Wolverhampton Hospital is seeking a Customer Services Advisor to support the day-to-day operations of the site. The role involves handling telephone and online enquiries, managing referrals, and maintaining accurate patient records with strict data protection and confidentiality.

You will need strong administration experience in a busy environment, excellent IT skills (Word, Excel, CRM systems), and a professional, empathetic approach to customers.

Qualifications

• Essential Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.

Responsibilities

• Ensure a high standard of customer service at all times, facilitating the smooth day-to-day running of the services.
• Handle customer enquiries (telephone and internet), across different payor types, providing information about services at the site.
• Taking ownership & accountability of the customer journey and referral management of each customer.
• Maintain patient records accurately and in accordance with procedures and timescales, ensuring data is captured correctly.
• Adhere to data protection principles and handle information confidentially.

Skills

Administration

IT skills

Call management

Communication skills

Tools

MS Word

Excel

CRM systems

Job description

Nuffield Health Wolverhampton Hospital is seeking a Customer Services Advisor to support the day-to-day operations of the site. The role involves handling telephone and online enquiries, managing referrals, and maintaining accurate patient records with strict data protection and confidentiality.

You will need strong administration experience in a busy environment, excellent IT skills (Word, Excel, CRM systems), and a professional, empathetic approach to customers.