Full-Time Compassionate Care Customer Advisor (Hybrid)

HR GO Recruitment; West Boldon; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Hybrid working environment

Home setup allowance

Employee assistance programme (EAP)

Mauve Academy learning portal

Job summary

HRGO Recruitment are recruiting on behalf of a well-established care provider to deliver compassionate, customer-focused support within a busy team. You will handle calls, emails and enquiries with empathy, guiding families through the care decision process and scheduling show rounds and admissions.

The role is full-time, based in the UK, starting as a 12-week temporary assignment with potential to become permanent.

Qualifications

• Excellent communication and listening skills.
• Empathetic and able to manage sensitive situations.
• Experience in customer service (call centre, retail, healthcare or similar).

Responsibilities

• Handle inbound/outbound calls, voicemails and online enquiries.
• Provide reassurance and guidance throughout the enquiry process.
• Book care home show rounds and appointments; manage enquiries from first contact to admission.
• Schedule follow-up calls and maintain accurate records.
• Coordinate with care home teams to arrange assessments and visits.

Skills

Excellent communication

Empathy and active listening

Customer service experience

Calm under pressure

Data entry / CRM accuracy

Tools

CRM software

Job description

HRGO Recruitment are recruiting on behalf of a well-established care provider to deliver compassionate, customer-focused support within a busy team. You will handle calls, emails and enquiries with empathy, guiding families through the care decision process and scheduling show rounds and admissions.

The role is full-time, based in the UK, starting as a 12-week temporary assignment with potential to become permanent.