Empathetic Appointment Advisor - Hybrid Role (24h/wk)

British Pregnancy Advisory Service (BPAS); Warwick; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

BPAS is seeking an Appointment Advisor to handle calls and emails, book consultations, and provide empathetic, non-judgmental support to patients. The role starts as a 24-hour-per-week schedule with a front-line presence at our Booking & Information Centre and a future hybrid arrangement after three months of competency sign-off.

Located in Leamington Spa with relocation plans to a new Head Office in Feb 2027, the role includes training, ongoing coaching, and a commitment to BPAS values and

Qualifications

• Experience taking telephone inquiries from clients or patients.
• Ability to use IT systems and basic software for bookings.
• Strong communication and listening skills across diverse callers.
• Able to remain calm in stressful situations and provide courteous service.
• Full UK work eligibility and right to work.

Responsibilities

• Make appointments and answer patient queries promptly.
• Provide a professional, empathetic, patient-centred service.
• Handle a wide range of questions with confidence and tact.
• Demonstrate problem solving to route to the right service.
• Maintain accurate records and ensure data quality.
• Provide training-ready handover and support from mentors.
• Work flexibly in a 24-hour rota, 2 days home-based after sign-off.
• Support relocation-related changes and communicate updates.

Skills

Telephone work

IT literate

Excellent communication

Problem solving

Education

English and Maths GCSE or equivalent

Job description

BPAS is seeking an Appointment Advisor to handle calls and emails, book consultations, and provide empathetic, non-judgmental support to patients. The role starts as a 24-hour-per-week schedule with a front-line presence at our Booking & Information Centre and a future hybrid arrangement after three months of competency sign-off.

Located in Leamington Spa with relocation plans to a new Head Office in Feb 2027, the role includes training, ongoing coaching, and a commitment to BPAS values and