Compassionate Funeral Arranger — Help Families Say Goodbye

Co-op; Luton; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Pension scheme

Employee discounts

Annual leave

Stream pay

EAP access

Job summary

Co-op Funeralcare in Hitchin is seeking a Funeral Arranger to support families with compassionate funeral arrangements. The role offers part-time hours (20 per week) and training, with a focus on client care, documentation, and maintaining a respectful environment.

You will handle client inquiries, coordinate visits, and perform essential clerical tasks while providing a supportive, empathetic service to grieving families. Competitive benefits accompany the salary.

Qualifications

• Excellent communication with clients and colleagues, written and spoken.
• Able to handle cash, discounts, data entry and invoicing.
• High accuracy and compliance with regulatory policies.
• Proficient with technology and able to learn new systems.
• Strong empathy, discretion and customer care.
• Able to perform physical tasks, such as moving coffins, with training provided.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Make sure that the funeral home - both inside and out - is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch).
• Work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
• Make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and assist in the care and preparation of the deceased.
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.

Skills

Communication

Numerical calculations

Attention to detail

IT skills

Empathy

Physical ability

Job description

Co-op Funeralcare in Hitchin is seeking a Funeral Arranger to support families with compassionate funeral arrangements. The role offers part-time hours (20 per week) and training, with a focus on client care, documentation, and maintaining a respectful environment.

You will handle client inquiries, coordinate visits, and perform essential clerical tasks while providing a supportive, empathetic service to grieving families. Competitive benefits accompany the salary.