Compassionate Crematorium Office Coordinator (4-Day Week)

Armstrong Vets; Guilsborough; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

In-house training

External training

4-day week

Job summary

Pet Cremation Services in Guilsborough is seeking a Crematorium Office Administrator to join a small, caring team. You’ll handle admin, customer care and practical support to ensure services run smoothly and on time.

The role covers welcoming bereaved owners, managing enquiries, updating records and processing payments, with a focus on accuracy and confidentiality. Hours are Tue–Fri, 9am–5pm, in a supportive, friendly environment.

Qualifications

• Strong communication and customer service skills, with a compassionate and respectful approach.
• Excellent organisation and attention to detail.
• Confidence using Microsoft Word and Excel, with the ability to learn business systems.
• Ability to manage priorities, follow processes and meet deadlines.
• A proactive approach to solving problems and knowing when to ask for support.
• Ability to work independently while contributing positively to a small team.
• Awareness of confidentiality and GDPR requirements.

Responsibilities

• Welcome pet owners and visitors with care, compassion and professionalism, including supporting visits for bereaved owners.
• Handle telephone enquiries from pet owners, veterinary practices and other customers.
• Maintain accurate cremation records, certificates, labels, collection records and other documentation.
• Use Excel and business systems to update records, schedules, invoices and other operational information.
• Take card payments and record cash sales, while checking invoices and paperwork for accuracy.
• Support practical services such as preparing paw prints and fur clippings and returning ashes when required.
• Help the team monitor stock, place orders and maintain a clean, welcoming office and public areas.

Skills

Communication

Customer service

Organisation

MS Word

MS Excel

Prioritisation

Problem solving

Independence

Confidentiality/GDPR awareness

Tools

Microsoft Word

Excel

Business systems

Job description

Pet Cremation Services in Guilsborough is seeking a Crematorium Office Administrator to join a small, caring team. You’ll handle admin, customer care and practical support to ensure services run smoothly and on time.

The role covers welcoming bereaved owners, managing enquiries, updating records and processing payments, with a focus on accuracy and confidentiality. Hours are Tue–Fri, 9am–5pm, in a supportive, friendly environment.