Crematorium Assistant: Compassionate Ground & Admin

Kallidus Recruit; East Midlands; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

25 days annual leave

Yearly bonus £300–£500

4% pension matched

Life assurance 2x salary

MyStaffShop discounts

24/7 Employee Assistance Programme

Training and apprenticeships

Free on-site parking

Job summary

CMG is hiring a Crematorium Assistant at Trent Valley Crematorium to provide multi-skilled support across the crematorium, from chapel services to grounds maintenance and administrative tasks. The role emphasizes compassionate, empathetic communication with families and precise service coordination.

The position requires physical fitness for manual tasks, experience in customer-facing roles, and comfort with basic IT bookings and administrative duties."

Qualifications

• Experience in a customer-facing role preferred.
• Ability to use basic IT systems for bookings.
• Physically fit for grounds maintenance and manual tasks.
• Compassionate and empathetic communication with families.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Skills

Interpersonal skills

Empathy

Physical fitness

IT systems literacy

Customer-facing experience

Tools

Booking software

Email

Job description

CMG is hiring a Crematorium Assistant at Trent Valley Crematorium to provide multi-skilled support across the crematorium, from chapel services to grounds maintenance and administrative tasks. The role emphasizes compassionate, empathetic communication with families and precise service coordination.

The position requires physical fitness for manual tasks, experience in customer-facing roles, and comfort with basic IT bookings and administrative duties."