Crematorium Office Administrator

Armstrong Vets; Guilsborough; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

In-house training

External training

4-day week

Job summary

Pet Cremation Services in Guilsborough is seeking a Crematorium Office Administrator to join a small, caring team. You’ll handle admin, customer care and practical support to ensure services run smoothly and on time.

The role covers welcoming bereaved owners, managing enquiries, updating records and processing payments, with a focus on accuracy and confidentiality. Hours are Tue–Fri, 9am–5pm, in a supportive, friendly environment.

Qualifications

• Strong communication and customer service skills, with a compassionate and respectful approach.
• Excellent organisation and attention to detail.
• Confidence using Microsoft Word and Excel, with the ability to learn business systems.
• Ability to manage priorities, follow processes and meet deadlines.
• A proactive approach to solving problems and knowing when to ask for support.
• Ability to work independently while contributing positively to a small team.
• Awareness of confidentiality and GDPR requirements.

Responsibilities

• Welcome pet owners and visitors with care, compassion and professionalism, including supporting visits for bereaved owners.
• Handle telephone enquiries from pet owners, veterinary practices and other customers.
• Maintain accurate cremation records, certificates, labels, collection records and other documentation.
• Use Excel and business systems to update records, schedules, invoices and other operational information.
• Take card payments and record cash sales, while checking invoices and paperwork for accuracy.
• Support practical services such as preparing paw prints and fur clippings and returning ashes when required.
• Help the team monitor stock, place orders and maintain a clean, welcoming office and public areas.

Skills

Communication

Customer service

Organisation

MS Word

MS Excel

Prioritisation

Problem solving

Independence

Confidentiality/GDPR awareness

Tools

Microsoft Word

Excel

Business systems

Job description

Crematorium Office Administrator – Northamptonshire (Guilsborough)

A caring, organised role where your work makes a real difference to people at a difficult time.

About the role

As a Crematorium Office Administrator at Pet Cremation Services, you’ll be an important part of a small, supportive team, helping our crematorium run smoothly while providing a compassionate and reliable service to pet owners and veterinary practices.

Based at Guilsborough, you’ll combine administration, customer care and practical support. From handling enquiries and preparing documentation to welcoming bereaved owners, you’ll help make sure every service is managed accurately, sensitively and on time.

What you will be doing

• Welcome pet owners and visitors with care, compassion and professionalism, including supporting visits for bereaved owners.
• Handle telephone enquiries from pet owners, veterinary practices and other customers.
• Maintain accurate cremation records, certificates, labels, collection records and other documentation.
• Use Excel and business systems to update records, schedules, invoices and other operational information.
• Take card payments and record cash sales, while checking invoices and paperwork for accuracy.
• Support practical services such as preparing paw prints and fur clippings and returning ashes when required.
• Help the team monitor stock, place orders and maintain a clean, welcoming office and public areas.

What we are looking for

• Strong communication and customer service skills, with a compassionate and respectful approach.
• Excellent organisation and attention to detail.
• Confidence using Microsoft Word and Excel, with the ability to learn business systems.
• Ability to manage priorities, follow processes and meet deadlines.
• A proactive approach to solving problems and knowing when to ask for support.
• Ability to work independently while contributing positively to a small team.
• Awareness of confidentiality and GDPR requirements.

Nice to have

• Previous experience in administration, customer service or a similar role.
• Experience using a business management system.
• Experience working in a veterinary, animal care, funeral or bereavement-related environment.
• Make a meaningful difference to people and their pets every day.
• Join a caring team where colleagues support one another.
• Develop your administrative, customer service and operational skills.
• Access in-house and external training.
• Enjoy a varied role with opportunities to learn and take on new responsibilities.
• The role is for a 4 day, Tuesday to Friday, week, with hour 9 am till 5 pm

Flexibility and inclusion

We welcome applications from everyone, regardless of background, identity or circumstance. If you need any adjustments during the recruitment process, please let us know and we’ll be happy to help.

The role requires reliable attendance at the crematorium. A valid UK driving licence is helpful, or you’ll need to be able to make your own arrangements to get to work on time.

Pet Cremation Services is a nationwide service that supports Veterinary practices and pet owners, from 15 sites, employing 200 people, and servicing practices, countrywide.

We're ultimately owned by the VetPartners Group, which employs more than 8000 colleagues, nationally, but also service other clinics throughout the UK.

up to £21606 Annually (£13.85 per hour equivalent for 30h/week)

Hours

30

6.2 Weeks Holiday (25 days including bank holidays)