Compassionate Bereavement Services Administrator (Part-Time)

Dudley Council; Dudley; On-site; GBP 26,000 - 27,000; Part time

Job summary

Dudley Council is seeking a committed administrative officer to join the Bereavement Services team. This busy role provides support across all areas, including burials, cremations and memorials, with a focus on delivering compassionate customer service to the public and funeral professionals.

Based across Gornal Wood and Stourbridge Crematoria offices, the role is part-time (22.2 hours per week) with a pro rata salary of £26,427 to £26,847.

Qualifications

• Have experience of working in a busy office environment.
• Possess excellent communication and customer service skills.
• Be confident dealing with members of the public in a professional and compassionate manner.
• Have experience of carrying out a range of administrative duties.
• Demonstrate good IT skills and the ability to work accurately with a variety of systems.
• Hold a minimum of four GCSEs (or equivalent qualifications), including English Language.

Responsibilities

• Provide administrative support across all areas of Bereavement Services.
• Assist with matters relating to burials, cremations and memorials.
• Respond to enquiries from members of the public and funeral professionals, ensuring high standards of customer service.

Skills

Office experience

Communication skills

Customer service

Public interaction

IT skills

Attention to detail

Education

GCSEs including English

Job description

Dudley Council is seeking a committed administrative officer to join the Bereavement Services team. This busy role provides support across all areas, including burials, cremations and memorials, with a focus on delivering compassionate customer service to the public and funeral professionals.

Based across Gornal Wood and Stourbridge Crematoria offices, the role is part-time (22.2 hours per week) with a pro rata salary of £26,427 to £26,847.