Compassionate Bereavement Services Administrator

Dudley Metropolitan Borough Council; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking a committed administrator to join the Bereavement Services team across Gornal Wood and Stourbridge Crematoria. You will provide frontline administrative support to bereavement matters, handle enquiries from the public and funeral professionals, and ensure a high standard of service with sensitivity and confidentiality.

Working in a busy office environment, you will use a variety of IT systems, manage a varied workload and maintain accurate records

Qualifications

• Experience in a busy office environment.
• Excellent communication and customer service skills.
• Confident handling enquiries from the public and professionals.
• Proficient with a range of IT systems and accurate data entry.

Responsibilities

• Provide administrative support across Bereavement Services.
• Respond to enquiries from the public and funeral professionals.
• Uphold high standards of customer service, sensitivity and confidentiality.
• Work across Gornal Wood and Stourbridge Crematoria offices to manage workloads.

Skills

Communication skills

Customer service

Administrative duties

IT skills

Education

GCSEs including English Language

Tools

Microsoft Office

Job description

Dudley Metropolitan Borough Council is seeking a committed administrator to join the Bereavement Services team across Gornal Wood and Stourbridge Crematoria. You will provide frontline administrative support to bereavement matters, handle enquiries from the public and funeral professionals, and ensure a high standard of service with sensitivity and confidentiality.

Working in a busy office environment, you will use a variety of IT systems, manage a varied workload and maintain accurate records