Compassionate Crematorium Assistant - Multi-Skilled Support

The Crematorium and Memorial Group; Greater Lincolnshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

4% matched pension

Life assurance 2x salary

Bonus up to £500

On-site parking

Employee assistance programme

Job summary

The Crematorium and Memorial Group is seeking a Crematorium Assistant to join the Grantham Crematorium team. This full-time role covers all aspects of crematorium operations, from supporting chapel services to grounds maintenance and administrative duties.

We look for compassionate individuals who can work with bereaved families, manage bookings, and maintain high standards of safety and presentation. The position offers a supportive environment and opportunities for training and career

Qualifications

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Skills

Interpersonal skills

Empathy

IT literacy

Customer service

Grounds maintenance

Flexibility

Booking software

Tools

Booking software

Job description

The Crematorium and Memorial Group is seeking a Crematorium Assistant to join the Grantham Crematorium team. This full-time role covers all aspects of crematorium operations, from supporting chapel services to grounds maintenance and administrative duties.

We look for compassionate individuals who can work with bereaved families, manage bookings, and maintain high standards of safety and presentation. The position offers a supportive environment and opportunities for training and career