Compassionate Bereavement Administrator

Enable; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Life Insurance

Wellbeing budgets

Cycle to work

Social events

Mental health support

Job summary

Enable is seeking an experienced Bereavement Officer to join the Putney Vale team. You will help ensure the efficient running of crematoria and cemeteries, manage front‑line enquiries with empathy, and support funeral directors, mourners and staff with kindness and professionalism.

Based at Putney Vale Cemetery & Crematorium, the role is full-time (40 hours) across five days per week, with occasional weekend work and travel to satellite sites as required to serve the local community.

Qualifications

• Experience delivering administrative support in a front-facing office.
• Excellent written and spoken English.
• Ability to handle sensitive information with GDPR compliance.
• Flexible to travel to satellite locations as required.
• Full UK driving license.

Responsibilities

• Review and process funeral and memorial paperwork in our in-house systems.
• Assist with billing, invoicing, and memorial fee calculations.
• Handle enquiries from mourners, funeral directors and staff with empathy.
• Support events and open days; participate in community activities.
• Travel to satellite cemeteries as needed and work weekends/bank holidays.
• Maintain accurate data in records and ensure timely service delivery.

Skills

Communication skills

Emotional resilience

Customer service

Attention to detail

Teamwork

Full UK driving license

Tools

Office 365

Sage Intacct

Teams

Outlook

Job description

Enable is seeking an experienced Bereavement Officer to join the Putney Vale team. You will help ensure the efficient running of crematoria and cemeteries, manage front‑line enquiries with empathy, and support funeral directors, mourners and staff with kindness and professionalism.

Based at Putney Vale Cemetery & Crematorium, the role is full-time (40 hours) across five days per week, with occasional weekend work and travel to satellite sites as required to serve the local community.