Community Receptionist | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking highly motivated Community Receptionists to join its Integrated Sexual and Reproductive Health Service. The role involves serving as the first point of contact for patients, ensuring a positive service experience. Strong interpersonal skills are essential for directing patients and handling sensitive matters. The position may involve evening shifts, and training will be provided on IT systems and sexual health processes. This is an opportunity to support diverse communities through accessible healthcare services.

Qualifications

• Ability to work independently while being a strong team player.
• Experience in handling sensitive issues in a non-judgmental manner.
• Willingness to work evening shifts.

Responsibilities

• Serve as the first point of contact for service users.
• Direct patients to the appropriate members of the multi-disciplinary team.
• Ensure patients have a positive experience and promote access to services.

Skills

Excellent interpersonal skills

Strong team player

Telephone skills

IT skills

Job description

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi‑disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.

This advert closes on Tuesday 30 Dec 2025