Community Receptionist

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 25,000; Part time

Job summary

A healthcare provider in Sheffield is looking for a Community Receptionist to be the first point of contact for patients and visitors. This role involves providing comprehensive administrative support across multiple clinics and making a significant impact on patient care. Applicants should have strong organisational skills and relevant qualifications. This position is part-time, fixed-term for 12 months, offering a salary of £24,465 annually.

Qualifications

• Computer literate and competent with Word Processing, Spreadsheets, and Databases.
• Experience of taking action notes.
• Good understanding of System One.

Responsibilities

• Greeting patients and visitors.
• Inputting information on Electronic Patient Record.
• Maintaining electronic room bookings.

Skills

Excellent organisational skills

Good interpersonal communication skills

Fast, accurate typing

Ability to multitask

Education

GCSE at Grade C/4 in English and Maths

RSA Stage II Word Processing/Typing

NVQ 2 or 3 in Business/Administration

Tools

System One

SharePoint

Microsoft packages

Job description

Community Receptionist

The closing date is 06 October 2025

The Community Reception Team are looking to recruit an enthusiastic, highly motivated individual to join the team, covering Manor Clinic, Nether Edge Out-Patients and Firth Park Clinic.

The successful applicant will be the first point of contact for patients, visitors and staff, assisting with enquiries, signposting and escalating queries accordingly.

You will provide comprehensive reception and administrative support and will need to be a confident communicator with a good telephone manner. You will be able to prioritise a varied workload and be IT proficient.

This is an exciting opportunity to work across multiple sites with numerous clinical services and make a real difference to patient care within Sheffield Teaching Hospitals Foundation Trust.

Main duties of the job

The key duties of the post include greeting patients and visitors, inputting relevant information on the Electronic Patient Record (SystemOne & Connect), maintaining electronic room bookings (SharePoint and BookWise), dealing with enquiries and other routine clerical duties.

You will also provide administrative support to the Infrastructure Support Officer helping to maintain accurate records on building related matters and ensuring audit details are up to date, logging jobs with Estates and IT colleagues as required.

This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager. All existing NHS staff will only be considered on a secondment basis.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Community reception team work across 3 sites and are instrumental in providing a welcoming environment for Patients and Visitors ensuring all individuals feel valued and listened to. The best way to achieve this is to be part of a team that values and demonstrates diversity and respect.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
• RSA Stage II Word Processing/Typing or equivalent experience/qualifications.
• CLAIT
• ECDL
• NVQ 2 or 3 in Business/Administration.

Experience

• Computer literate and competent use of Word Processing, Spreadsheets and Databases.
• Experience of working independently without supervision.
• Patient/Customer Care skills/telephone.
• Previous experience of a range of office management procedures and practices.
• Experience of taking action notes.
• Good understanding of System One.
• Experience of using Sharepoint.

Skills

• Excellent organisational skills with the ability to prioritise a diverse workload.
• Good interpersonal, oral communication skills, including telephone manner.
• Fast, accurate typing.
• Filing, including setting up systems.
• Understanding of IT including Microsoft packages, internet and e-mail.
• Acceptable standard of document presentation/ layout skills.
• Basic numeracy
• Self-motivated with ability to meet deadlines and work under pressure.
• Good and proven knowledge of administrative procedures.
• Ability to understand, demonstrate and maintain confidentiality and security in the department.
• Able to multitask.
• Ability to work within a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Community Sites, Manor Clinic, Nether Edge OP and Firth Park Clinic.

Manor clinic, Ridgeway Road, S12 2ST, Nether Edge OP, Lyndhurst Road, S11 9BJ, Firth Park Clinic, North Quadrant, S5 7NU

£24,465 a yearpa /pro rata for part time staff

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

190-0119-GAC-S

Job locations

Community Sites, Manor Clinic, Nether Edge OP and Firth Park Clinic.

Manor clinic, Ridgeway Road, S12 2ST, Nether Edge OP, Lyndhurst Road, S11 9BJ, Firth Park Clinic, North Quadrant, S5 7NU