Community Receptionist

London North West Healthcare NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Greater London is seeking Community Receptionists to join their Integrated Sexual and Reproductive Health Service. The role involves welcoming and directing patients, managing sensitive issues with discretion, and requires excellent interpersonal and IT skills. Candidates must be flexible to work evening shifts. Training will be provided. This position offers an opportunity to be part of a vital healthcare service while making a positive impact on patient experiences.

Qualifications

• Enthusiastic and motivated with a focus on community health.
• Non-judgemental approach to handling sensitive issues.
• Experience working with diverse populations is a plus.

Responsibilities

• Serve as the first point of contact for service users.
• Direct patients to appropriate team members.
• Manage confidential and sensitive patient interactions.
• Work evening shifts 1-2 days a week.

Skills

Excellent interpersonal skills

Telephone skills

IT skills

Ability to work independently

Team player

Job description

Overview

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.

Responsibilities

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Contact

For further details / informal visits contact: Name: Catherine Imbrah Job title: Service Delivery Manager Email address: [e-mail]