Community Receptionist

London North West Healthcare NHS Trust; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in London is looking for a motivated Community Receptionist for their Integrated Sexual and Reproductive Health Service. This role involves providing a professional welcome to patients and directing them within the multidisciplinary team while maintaining confidentiality. With excellent interpersonal, telephone, and IT skills, you will ensure a positive service experience. The position requires occasional evening shifts and involves working at various clinics, including Central Middlesex Hospital and Ealing.

Qualifications

• Excellent interpersonal skills to ensure positive patient experiences.
• Strong telephone and IT skills.
• Ability to work independently while being a team player.

Responsibilities

• Provide a professional welcome to patients.
• Direct patients to the correct member of the multidisciplinary team.
• Handle highly confidential and sensitive issues.

Skills

Interpersonal skills

Telephone skills

IT skills

Ability to work independently

Team player

Job description

Community Receptionist – Sexual Health Services

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service.

You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon. Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi‑disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.