Community Projects Officer

St John Ambulance; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in the United Kingdom is looking for a Community Project Officer to lead the delivery of impactful projects aligned with national priorities. The role requires strong project management skills and the ability to collaborate effectively with various stakeholders, including volunteers and community leaders. Candidates should possess an NVQ level 4 or equivalent along with significant experience in project delivery within a volunteer-focused environment. The position fosters a collaborative culture and inclusivity, ensuring volunteer voices are central to project planning.

Benefits

Competitive salary and pension scheme

33 days holiday, increasing to 38 days over 5 years

Flexible working

Cycle to work scheme

Health and Wellbeing portal access

Discounts on various services and products

Qualifications

• Educated to GCSE level or equivalent.
• NVQ level 4 (or higher) in project management or similar, or equivalent qualification or experience.
• Experience delivering projects ideally within a volunteer-involving organization.

Responsibilities

• Support coordination and delivery of projects addressing local needs.
• Work across four pillars to tackle challenges and improve community impact.
• Collaborate with stakeholders to co-create solutions to local challenges.

Job description

Our Offer to You

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work‑life balance and to be recognised for the great work you do.

Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

Job Summary

The Community Project Officer plays a vital role in the delivery of targeted, high‑impact projects that address local needs while supporting St John Ambulance’s organisational priorities. Each officer works closely with their County Commissioner, Deputy County Commissioner, County Council and Volunteer Impact Partner to support delivery of projects that enhance volunteer experience, strengthen operational delivery and improve outcomes across the volunteer lifecycle.

Projects may cover any of our Four Pillars (Youth, Fundraising, Events and Education) and can address local challenges in recruitment, training, leadership, recognition, communications, culture or operational delivery. Acting as additional capacity for the county or network they support, the role ensures that national priorities are translated into locally relevant solutions, using clear, agile project management methods to deliver measurable impact.

About You

You will be educated to GCSE level or equivalent, hold a NVQ level 4 (or higher) in project management, business management or volunteer management or similar, OR equivalent qualification, OR equivalent on‑the‑job experience, have experience delivering projects or initiatives, ideally within a volunteer‑involving organisation, working effectively with multiple stakeholders, including volunteers, community leaders and operational teams, have experience of planning, monitoring and evaluating projects to achieve measurable outcomes, experience addressing local challenges through tailored, practical solutions, have project delivery skills with the ability to manage multiple priorities and deadlines, a good understanding of the volunteer lifecycle and support volunteers at different stages of their journey, the ability to analyse local needs and translate them into clear, achievable project plans, have strong interpersonal skills, be able to collaborate with a wide range of stakeholders and build trust, be a confident communicator both verbally and in writing, able to adapt style to different audiences and have knowledge of equity, diversity, inclusion and accessibility principles and the ability to apply them in all project work.

About the Role

Local Project Delivery

• Support the coordination, delivery and evaluation of projects that address county or network priorities while aligning with national organisational strategy.
• Work across the Four Pillars (Youth, Fundraising, Events and Education) to tackle challenges and deliver improvements in operational delivery and community impact.
• With support of colleagues across the volunteer lifecycle, deliver outcomes in areas such as recruitment, training, recognition, leadership, communications, engagement and culture.
• Collaborate with youth leaders, fundraising managers and events leads to advise on and co‑create solutions to specific local challenges in these areas.
• Adapt national initiatives for local implementation, ensuring they meet the needs of volunteers and the communities served.
• Use feedback, insight and performance data to advise on project scope, priorities and delivery approach.
• Monitor progress and outcomes of projects, capturing insight to inform future planning.

Collaboration and Stakeholder Engagement

• Work in partnership with the County Council and the Deputy County Commissioner to ensure projects address local needs and challenges.
• Be guided by the Volunteer Impact Partner on appropriate project delivery, alignment with priorities and effective reporting.
• Act as an active member of the County Council, contributing to meetings and operational decision‑making.
• Bring together employees and volunteers to create a ‘One St John’ culture that fosters collaboration, mutual respect and shared purpose.
• Build strong relationships with volunteers, employees and local partners to support project success and long‑term sustainability.

Volunteer Engagement and Support

• Work with volunteers to shape and deliver projects, ensuring volunteer voices and experiences are central to planning.
• Support the development and recognition of volunteers involved in project delivery, encouraging ownership and leadership.
• Champion inclusive and equitable practices, ensuring projects meet accessibility standards and reflect St John values.

Performance, Quality and Impact

• Monitor to ensure all projects deliver clear, measurable impact for volunteers, beneficiaries and the organisation.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.