Community Operations Assistant — Create Welcoming Student Hubs

Unite Group; Bath; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Enhanced Family Leave policies

Medicash

Employee Assistance Programme (EAP)

Volunteering day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to welcome residents and visitors at our Unite Students or Hello Student sites in Bath. You’ll be the friendly face ensuring a safe, smooth day-to-day experience, from check-ins to responding to enquiries and supporting events.

You'll join a busy property team focused on delivering excellent resident service, maintaining high standards, and working collaboratively to build a vibrant student community. Training and development are provided.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable working in a busy and varied environment.
• Confident handling enquiries, complaints and resident requests.
• Teamwork and supporting colleagues when needed.
• Experience in student accommodation or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Communication

Problem solving

Proactive

Team player

Organised

Job description

Unite Group is seeking an Operations Assistant to welcome residents and visitors at our Unite Students or Hello Student sites in Bath. You’ll be the friendly face ensuring a safe, smooth day-to-day experience, from check-ins to responding to enquiries and supporting events.

You'll join a busy property team focused on delivering excellent resident service, maintaining high standards, and working collaboratively to build a vibrant student community. Training and development are provided.